Symbiant Customers

Client Testimonials

What our clients say

Evolution Money

Symbiant has revolutionised the way we manage and oversee risk. The system offers seemingly endless customisation, real time risk visibility, takes away the need to review various spreadsheets and sends helpful reminders whenever action is required. The Symbiant Team have been super helpful in supporting the embed of the system and tailored it to our specific requirements. Big thanks to the Team and highly recommend if you are looking for a powerful, flexible, and cost-effective audit, risk and compliance management system!

Marsh Finance on Compliance monitoring action tracker

The Risk & Compliance monitoring action tracker has been designed in a way that allows us to capture each review that has been conducted and then separate each finding within that review. All action owners can be tagged so that they can access their individual actions and provide updates. This has been such a help to our business. Symbiant were always on hand to make small tweaks whenever we required.

Marsh Finance about Due Diligence Module

The due diligence module allows us to onboard our third parties confidently knowing that all regulatory matters have been covered. Each third party initially has a risk assessment performed on them and then we are able to set reminders for when their annual review is due. All information is easily accessible for any stakeholder in the business that requires to use this module. Symbiant were always on hand throughout every step to ensure it met our requirements.

Marsh Finance about our Risk Registers

Whilst Symbiant have their own Risk Register module, we have been able to customise this to meet our exact requirements. This now enables the business to capture, rate and review our risks and controls on a regular basis in the style that we want to see it. The report also provides a great overview of the company or individual department’s risks. All this has been designed between ourselves and Symbiant with ease and fluidity. It was a seamless experience.

Marsh Finance about our Service Desk

The main module we use across the business is our Service Desk module. This allows everyone in our business to contact the Risk & Compliance department with any query they have. All the information is then logged in a ticketing system and be reported on in the style we choose. It also allows the business to contact us about any regulatory matters such as SAR’s, Incidents & Breaches and Financial Promotion sign offs. The style of the service desk is easy to follow and the reporting side of it is absolutely fantastic. We were able to customise this to our exact requirements.

Marsh Finance about our service

The service we have received from Symbiant from the very start has been second to none. We can’t have been the easiest of customers for them, as we have very specific requirements of how we wanted to customise the modules specifically to fit our business. However, they could not have been more accommodating and patient with us. Andrew initially had many meetings with us to scope the modules out and then when we were assigned our own account manager who took over and ensured the modules were completed to our exact requirements. All queries are answered almost instantly, and our account manager is always on hand to jump on a quick meeting to help us out. I could not recommend the service that Symbiant offer highly enough.

Del Monte Philippines, Inc.

A tool that has simplified our audit reporting requirements given the risk and audit management module plus an action tracking feature that is user friendly. The application is simple and easy to use especially when you get to understand the nature and function of each fields. Support is exceptional. Our queries were answered immediately and with detailed references.

Simply Business

A welcome change from spreadsheets - Symbiant holds all of our risk registers, assessments and controls library together in one place with the ability to link risks and incidents. The tracker and email notification is really useful to help risk owners monitor and manage their risks by self serving. Creating our own custom reports and dashboards eases the process of gathering important MI. A really useful software.

One Acre Fund

The lack of a single source of truth system for audit follow-up was frustrating our team and our internal clients. Symbiant provided a simple inexpensive solution to our problems. Further when we contacted the Symbiant team about improvements they were very receptive and made some of our suggested improvements happen very quickly. The simplicity and value for money of Symbiant is excellent and perfect for an organisation of our size and maturity.

Rooftop Housing Group

Symbiant is so much more than a repository, it is truly enabling us to integrate our business planning and risk management processes by using the key risk indicators to highlight changes in risk velocity.

Hamid Ali Raja - GWC

I selected Symbiant over multiple industry solutions as it offered a very fast implementation in a most cost effective way. I understood the software in no time by seeing the helpful videos available on the site, started with the small pack and later upgraded it. I feel EXTREMELY satisfied as the product keeps updating itself and bring new changes as per new requirements from customers. I HIGHLY RECOMMEND Symbiant.

HH Global

The software is very good, and is brilliant value for money compared with other solutions on the market. The only reason that this is 4 stars, and not 5, is that for the initial setup, and then subsequent enhancements and changes, there are a lot of areas that need to be investigated via the help pages, this relies on the administrator having time to read through this information, and in some instances an analytical approach to solve some issues that can come up. The support when you have problems is excellent, however, I think an option (even a paid option) for some professional consultancy when setting this solution up in the context of your own organisation would greatly help. Still excellent software and a great organisation. Thank you, Phil.

Carter Jonas

We considered a number of other risk management tools and finally selected Symbiant because of its flexibility and scope. Risk management was primary requirement but audit tracking very helpful. The monthly contract arrangement and the competitive pricing are an added bonus. Excellent support and guidance from Symbiant to date. Not yet using the system to its full potential but so far very happy.

Cardiff Metropolitan University

Having previously managed all our Corporate risks via spreadsheets we are currently migrating our risk registers onto the Symbiant Risk Management System.The capabilities of the software are allowing us to considerably enhance the level of risk maturity across the University. It is allowing us to transform the management of our organisational risks to the extent that our Risk Management Policy is now being reviewed to ensure it takes into account the potential of the new software. As a Higher Education Institute our risks are, on-the-whole, assessed and evaluated on a qualitative rather than quantitative basis – Symbiant is able to accommodate this and allows us to clearly link risks to our non-financial, academic objectives.Symbiant is also proving highly customisable to our needs with staff finding the user interface intuitive and familiar. This has considerably reduced the training and support burden as we roll it out. The extremely comprehensive reporting suite allows our schools and business units far more freedom and scope to identify and record their local risks since the large amounts of data generated can be easily and almost instantly reported upon in many ways including heat maps and colour coding. This is enabling our risk management to become far more comprehensive. Updates and improvements to the software are regular and reliable with Symbiant having introduced some minor requested enhancements within just a few days.


We use Symbiant Risk Suite to help us identify, assess and treat risks for a wide variety of business initiatives including change management, acquisitions, new product development and customer projects. Risk Suite provides us with a way to automate our risk management process, we operate globally and it is difficult to arrange meetings to suit several time zones, Risk Suite’s on-line, highly collaborative software overcomes this issue and allows us to get input from a wide range of stake holders in a very rapid and simple way. Having such wide participation in our risk workshops, in a cost effective and efficient way, has allowed us to execute our projects more successfully

Partnership Assurance

Symbiant Tracker has allowed us to record progress against recommendations and produce status reports in an extremely efficient and effective manner. Implementing and configuring the system was straight forward and positive feedback has been received from business users who have found the system to be extremely easy and intuitive to use when updating status for their recommendations. As testament to the effectiveness of the system it is also being used by other departments in the company to track actions, including Compliance for any actions arising from their compliance monitoring programme. Whilst the benefits will apply irrespective of the size of the audit team, for a small internal audit department selection of a recommendations tracking system that required minimal resource to set up, maintain and produce reports was essential and choosing Symbiant Tracker has proved to be a sound decision

Secure Trust Bank

A very smooth implementation we are more than satisfied with Symbiant.

Orbit Housing Group Limited

Symbiant came highly recommended to us and it is a product which is easy to set up and implement. Once set up it works on its own with minimal maintenance and provides up to date reports on the status of recommendations. Reporting to management and the Audit Committee is much easier and enhanced due to the facilities available in Symbiant.

Brakes Ltd

We selected Symbiant to ease the administration of tracking issues and recommendations. What particularly appealed was the ability to use it across the company intranet to raise visibility and access. End users introduced to the emailed recommendations functions have found it a positive system to use and respond to.

Concern Worldwide

From the free trial period to the final implementation Symbiant were excellent and exceeded our expectations, we are extremely satisfied.

Nature's Way

We have been using Symbiants' risk software for 10 years now and have been impressed with the high level of service and the outstanding features of the software. You would struggle to find better so don't be put off by their incredibly low pricing.

Arrow Global

Symbiant have made life much easier for us, the workflow-based software is a massive leap away from spreadsheet-based action tracking and really helps drive action ownership and completion.

The Innovation Group Ltd

Having implemented Symbiant into our global business a year ago it has provided the complete solution we required to manage our risk and internal audit functions. It’s a powerful tool, very user friendly and supported by a great team. It’s a product I would certainly recommend!

The Derbyshire Building Society

When we were looking for a new action tracking solution to replace our excel based system we looked at all the key providers. Symbiant proved to be the instant leader for features, ease of use, reporting and value for money. It is an excellent and well thought out solution. A refreshing change in this day and age.

The Institute of Chartered Accountants in England and Wales

We are very impressed with Symbiant. Its simplicity and ease of use aligned with its flexibility and extensive reporting capabilities make it a very useful tool.


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