Service Desk Software
An all-in-one internal helpdesk system for tracking, assigning, and resolving requests, customisable, scalable, and easy to use.
From only £100 per month.*
Smart, Flexible, and Built Around You
The entire Service Desk Software Module can be tailored and customised to your exact requirements.
Link the Service Desk to any other Modules in your System. Connected Links allow for more context to be given to Tickets.
Symbiant AI connects the dots for you, turning scattered data into actionable insight. Automate the tedious, uncover hidden risks, and stay effortlessly aligned with evolving regulations.
Where Internal Support Becomes Seamless
AI-Powered Compliance
Smarter, faster, and fully connected—Symbiant AI empowers compliance teams to stay ahead of regulations, uncover hidden risks, and automate the manual work that slows you down.
Starting from just £100/month*
Unlimited users. Unlimited requests.
Compliance isn’t just a checklist, it’s part of your strategy. Symbiant AI links risks and controls to your organisational goals and resources, making compliance a driver of smarter decision-making.
All-in-One Internal Ticketing Software
The Service Desk Module adapts to your organisation’s unique workflows. With fully customisable ticket types, it supports a wide range of use cases—from flagging suspicious behaviour and handling operational issues to managing document changes and supporting product or marketing requests.
Seamlessly integrated with other modules like Document Management, it becomes a central hub for capturing, tracking, and resolving day-to-day business activity.
Built-in automation keeps everyone in the loop.
No more chasing, everything runs on autopilot.
Each ticket includes a real-time chat log, allowing users and managers to:
All messages are securely stored, tamper-proof, and fully reportable through the platform’s historical data features.
With over 25 years of innovation in Governance, Risk, and Compliance (GRC) and Audit Management, Symbiant is trusted by organisations across every sector. Our clients love how our powerful, affordable, award-winning and fully customisable risk software helps them stay compliant, make smarter decisions, and reduce complexity,without the costly overheads.
Symbiant Compliance Management software
Explore the full Symbiant suite, powerful, fully integrated modules that extend your Compliance Management capabilities across governance, risk, audit, and beyond. Everything you need to protect your organisation, stay aligned, and work smarter.
Your complete solution starts from just £300/month*.
Hover to Explore our Solutions.
Manage governance, risk, compliance (GRC), and audit effortlessly with Symbiant’s customisable modules—ready to use straight out of the box.
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
Your questions answered
Internal service desk software is a central platform that allows employees to raise, track, and resolve internal requests, such as IT issues, HR queries, compliance concerns, or operational tasks. Symbiant’s Service Desk Software offers a fully customisable ticketing system tailored to your business needs, with automated workflows and secure communication built-in.
Yes! Symbiant’s internal ticketing system is fully configurable. You can create custom ticket types for IT support, document requests, audits, risk events, HR tasks, and more, ensuring the software works the way your business operates.
Absolutely. With tamper-proof chat logs, full audit trails, and compliance-ready reporting features, the Service Desk Module is ideal for industries that require secure documentation and accountability, including financial services, healthcare, government, and more.
Yes, seamlessly. You can link tickets to other Symbiant modules such as Risk Management, Document Control, Audits, and Compliance. This creates a unified view of requests and supports better cross-functional decision-making.
No, the AI Assistant is available as an optional add-on. Symbiant’s AI Assistant is designed to enhance your complaint management process by providing intelligent insights, automating workflows, and improving accuracy. This feature is available starting at £100 per month, offering unlimited users and requests. It can be added to your existing compliance management module to supercharge your operations with AI-powered precision.
Getting started is simple! Just book a free, no-pressure demo with our team. We tailor every demo to your business or industry, so you’ll see exactly how the Service Desk Software can work for you. We don’t believe in hard sells, once you see the flexibility, intelligence, and value Symbiant offers, the software speaks for itself. With full access to our platform starting from just £300/month for a complete solution, you’ll have everything you need to manage risk, audit, compliance, and complaints, seamlessly.
Symbiant isn’t just the world’s most cost-effective GRC and Audit software—it’s the most agile and customisable too. Whether you need a streamlined setup or a feature-rich solution, Symbiant flexes to fit your workflow, your team, and your goals.
From configurable dashboards to automated triggers and audit-ready reporting, every feature is designed to simplify complex processes and give you full control. Tailor the user experience for each team, automate the repetitive, and connect your data like never before.
There’s a lot Symbiant can do—so instead of listing everything (and putting you to sleep), here’s a taste of what our clients love most.
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