Complaint Management Software
Compliance Monitoring Software for Tracking Actions, Issues and Regulatory Requirements
Simplify compliance monitoring, track issues and remedial actions, and maintain full visibility over regulatory requirements with structured workflows, clear ownership, and audit-ready oversight across your organisation
Ideal for firms who are authorised by the Financial Conduct Authority (FCA), or any businesses that need to comply with government regulations.
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REGULATORY COMPLIANCE
Bring Structure and Visibility to Compliance Monitoring
Symbiant’s Compliance Monitoring Software centralises compliance tracking into one platform, enabling teams to assign ownership, manage findings, and monitor actions in real time. With configurable layouts, automated notifications, and structured workflows, organisations can ensure compliance requirements are met consistently and efficiently.
Whether you are FCA-regulated or operating in a highly regulated environment, Symbiant provides a practical, flexible solution for managing compliance monitoring at scale.
- Track and monitor compliance actions and issues
- Delegate actions and tasks
- Tamperproof design
- Create reviews and remedial action plans that can be tracked to completion
The Symbiant Compliance Monitoring Software is a user-friendly, intuitive platform designed to help you track, escalate, and resolve actions from compliance or regulatory audits—seamlessly integrated into your existing workflow.
Fully Customisable
Stay Notified & Reduce Manual Effort
Symbiant AI connects the dots for you, turning scattered data into actionable insight. Automate the tedious, uncover hidden risks, and stay effortlessly aligned with evolving regulations.
AI Supercharged Efficiency
Streamline Your Entire Audit Lifecycle
Improve Compliance Monitoring with Structured Tracking and Clear Ownership
Stay in control of your compliance actions with smart tracking, automatic escalation, and full visibility from start to finish. Monitor actions that relate to regulatory requirements – AI support available if you need it. Ideal for firms authorised by the Financial Conduct Authority (FCA) or businesses that need to comply with government regulations.
Full Visibility Over Compliance Activities
Clear Ownership and Accountability
Track Remedial Actions from Start to Completion
Structured and Consistent Compliance Processes
Audit-Ready, Tamperproof Records
Automated Notifications and Reminders
Advanced Compliance Monitoring
Everything You Need to Manage Compliance Monitoring in One Platform
Centralise compliance activities, manage remedial actions, and ensure full visibility over regulatory requirements with structured workflows and automated tracking.
Customisable Dashboards and Flexible Layouts
Adapt compliance monitoring to your organisation’s structure with fully configurable dashboards, layouts, and workflows. Symbiant gives you complete flexibility to manage compliance in a way that aligns with your internal processes and regulatory requirements.
Key capabilities:
- Tailor form layouts, tabs, and dashboards to match your compliance workflows
- Use your own terminology to ensure consistency across teams and departments
- Filter and segment data by status, owner, due date, or business function
- Visualise compliance activities through charts, dashboards, and real-time views
- Configure the module to reflect your compliance monitoring plan (including FCA expectations)
From personalised dashboards to one-click filtering, the platform adapts to your methodology—not the other way around.
Action Tracking, Assignment & Ownership
Manage the full lifecycle of compliance actions with clear ownership, structured workflows, and real-time visibility from identification through to resolution.
Key capabilities:
- Log findings and assign ownership with full accountability
- Create approval workflows and escalation procedures aligned to your governance structure
- Assign remedial actions with defined owners and due dates
- Attach supporting documents, policies, and evidence to each item
- Enable action owners to update progress, add commentary, and request clarification
Ensure every compliance issue is tracked, owned, and resolved, without gaps or ambiguity.
Automated Escalation and Real-Time Alerts
Eliminate manual follow-ups with intelligent automation that keeps your compliance process moving and ensures no action is overlooked.
Key capabilities:
- Automated reminders for upcoming, overdue, or outstanding actions
- Instant notifications to managers for high-risk or escalated issues
- Real-time alerts when actions are updated, reassigned, or completed
- Configurable escalation rules to prioritise urgent compliance matters
- Continuous visibility across all compliance activities
Stay proactive, responsive, and in control—without relying on manual chasing.
Aligned with FCA and Regulatory Requirements
Built to support regulated organisations, Symbiant helps you manage and evidence compliance monitoring in line with FCA expectations and broader regulatory frameworks.
Key capabilities:
- Support structured compliance monitoring plans required for FCA-regulated firms
- Track actions from audits, thematic reviews, and internal testing
- Maintain complete, time-stamped audit trails for every compliance activity
- Demonstrate oversight, accountability, and control at every stage
- Provide clear, consistent records for internal and external audits
Whether preparing for approval or maintaining ongoing compliance, Symbiant ensures your processes remain clear, controlled, and audit-ready.
Key Features of the Complaints Module
Risk-Based Audit Management with Real-Time Visibility
- Financial Services (FCA-Regulated): Ideal for firms authorised by the Financial Conduct Authority (FCA). It helps create and evidence the structured compliance monitoring plans required for regulatory approval.
- Government & Public Sector: Designed to support Orange Book-aligned governance. It is used by bodies like the Information Commissioner's Office (ICO) and the UK Health Security Agency (UKHSA) to maintain public accountability.
- Accountancy & Audit Firms: Designed to support firms needing to comply with ISQM 1 & 2 (International Standard on Quality Management) for their audit and assurance engagements.
Charities & Non-Profits:
Enterprise & Global Corporations: Scalable for large entities that require multi-entity management, granular permissions, and a “single source of truth” across different global time zones.
Enterprise & Global Corporations
Small Businesses & SMEs
Smarter, faster, and fully connected—Symbiant AI empowers compliance teams to stay ahead of regulations, uncover hidden risks, and automate the manual work that slows you down.
Starting from just £100/month*
Unlimited users. Unlimited requests.
Proactive Compliance Monitoring with AI Insights
From Root Cause to Ripple Effect—AI Connects the Dots
Save Time
Where Compliance Meets Strategy, Powered by AI
Compliance isn’t just a checklist, it’s part of your strategy. Symbiant AI links risks and controls to your organisational goals and resources, making compliance a driver of smarter decision-making.
Work Smarter: AI Reduces Admin Burden
Ensure Privacy and Security
COMPLIANCE & RISK MANAGEMENT
Advanced Compliance Monitoring and Risk Capabilities
Move beyond box-ticking compliance by linking risks and actions directly to the goals that drive your organisation forward.
In many organisations, compliance monitoring is treated as a standalone, defensive activity, focused primarily on avoiding regulatory breaches and fines. At the same time, business objectives are driven by growth, performance, and operational efficiency.
This disconnect creates a critical gap.
Symbiant bridges this gap by connecting compliance monitoring directly to your organisation’s business objectives. Instead of managing compliance in isolation, you can link compliance risks, issues, and actions to the specific goals they may impact.
The Problem: Disconnected Compliance and Business Strategy
Compliance is often seen as a “box-ticking” exercise, with limited visibility into how failures could affect wider organisational performance.
- Compliance issues are tracked separately from strategic priorities
- Risks are not clearly linked to business outcomes
- Decision-makers lack visibility into how compliance impacts key objectives
This makes it harder to prioritise actions and demonstrate the true value of compliance monitoring.
The Solution: Compliance as a Strategic Driver
Symbiant enables you to link compliance risks and actions directly to business objectives, transforming compliance into a proactive, value-driven function.
- Associate compliance risks with specific organisational objectives
- Identify where non-compliance could impact performance, growth, or operations
- Automatically notify objective owners when compliance issues pose a threat
- Prioritise actions based on real business impact—not just regulatory urgency
The Outcome: Smarter, More Aligned Decision-Making
By treating non-compliance as a direct threat to business goals, organisations can:
- Improve alignment between compliance and strategy
- Prioritise high-impact risks and actions
- Strengthen decision-making with clearer context
- Demonstrate the value of compliance beyond regulatory requirements
Compliance monitoring becomes not just a safeguard—but a strategic enabler of organisational success.
Monitor resource disruptions, track remedial actions, and maintain control during operational incidents.
Beyond day-to-day compliance monitoring, Symbiant supports organisations in managing operational resilience by providing visibility into how incidents impact critical business services.
When disruptions occur, whether related to staff, technology, or third-party suppliers—it is essential to understand the impact quickly and coordinate an effective response.
The Use Case: Managing Resource Disruption
Symbiant enables organisations to map and monitor the resources that support key business functions, including:
- People and internal teams
- Systems and technology infrastructure
- External suppliers and third parties
During an incident, teams can identify which resources are affected and track the actions required to restore normal operations.
The Benefit: Strengthening Business Continuity
By combining compliance monitoring with operational resilience, Symbiant helps organisations:
- Track remedial actions required to restore critical services
- Maintain visibility over incident response progress in real time
- Support Business Continuity Plans (BCP) with structured workflows
- Ensure accountability during high-pressure situations
- Maintain a clear, auditable record of actions taken during disruptions
The Outcome: Greater Control During Disruption
With a structured and centralised approach, organisations can respond more effectively to incidents, minimise disruption, and demonstrate resilience to regulators and stakeholders.
Access powerful compliance monitoring capabilities with a flexible, cost-effective solution designed to deliver value at every stage of your organisation’s growth.
Every organisation approaches compliance differently. Smaller businesses often need a simple, structured way to track actions and demonstrate accountability, while larger enterprises require flexibility, automation, and the ability to manage compliance across multiple teams, departments, and regions.
Symbiant is designed to support both, providing a scalable compliance monitoring platform that grows with your organisation.
For Small and Growing Businesses
Get up and running quickly with a system that simplifies compliance monitoring without adding unnecessary complexity.
- Easy to implement with no coding required
- Centralise compliance tracking and replace spreadsheets
- Assign ownership and track actions with clear visibility
- Stay on top of deadlines with automated reminders
- Maintain audit-ready records from day one
For Mid-Sized Organisations
Introduce structure, consistency, and improved oversight across teams and departments.
- Standardise compliance processes across the business
- Improve collaboration between compliance, risk, and operational teams
- Configure workflows, approvals, and escalation procedures
- Gain better visibility into compliance performance and risks
For Large and Enterprise Organisations
Manage complex compliance requirements at scale with full flexibility and control.
- Customise dashboards, forms, and workflows to match internal frameworks
- Support multiple teams, departments, and regulatory environments
- Maintain consistent compliance processes across regions
- Enable real-time visibility, reporting, and audit readiness at scale
One Platform, Built to Scale
Whether you’re starting with a small compliance function or managing complex, multi-entity operations, Symbiant provides a flexible foundation that evolves with your organisation—ensuring consistency, control, and confidence at every stage.
Symbiant Compliance Management software
Explore the Full Compliance Management Suite
Explore the full Symbiant suite, powerful, fully integrated modules that extend your Compliance Management capabilities across governance, risk, audit, and beyond. Everything you need to protect your organisation, stay aligned, and work smarter.
Your complete solution starts from just £300/month*.
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The Only Platform You’ll Ever Need for Total Accreditation
Standards-Aligned GRC Software for ISO 27001, ISO 31000 and More
Symbiant’s modular GRC software is designed to align with recognised standards including ISO/IEC 27001, ISO 31000, ISO 22301, ISQM, and other governance, risk, audit, and compliance frameworks.
Our flexible, configurable modules support accreditation and ongoing compliance by aligning real risks, controls, audits, and actions directly to standard requirements. If a specific standard isn’t fully covered, we can adapt an existing module or develop a bespoke one to meet your exact needs — ensuring your GRC framework remains robust, auditable, and future-proof.
Your questions answered
Common Questions About Symbiant’s Compliance Monitoring Module
What is the Symbiant Compliance Monitoring Module?
How does the Compliance Monitoring Module support regulatory compliance?
The module allows you to track findings, assign remedial actions with due dates, and keep stakeholders informed with automated emails. This ensures nothing is missed and that compliance tasks are completed on time.
Can the module be tailored to fit my organisation’s processes?
Yes — you can customise charts, layouts, form fields, and terminology to match your internal workflows. You can also define your own approval processes, escalation procedures, and document attachments.
How do I get started with Symbiant’s Compliance Monitoring Module?
Getting started is easy. Simply book a free, no-obligation demo and we’ll show you how Symbiant’s Compliance Monitoring Software Module can be tailored to your exact needs. Every demo is personalised to your sector and risk framework, so you can see how the system works for your organisation. With full access to the complete solution from just £300/month*, you can mix and match the modules you need and start managing risk with confidence.
Compliance Management Solutions by Sector
Flexible, modular compliance management software designed to align with ISO standards, regulatory frameworks, and operational requirements.
Risk & Compliance Solution for Financial Services
Compliance management software for FCA-regulated firms, supporting regulatory monitoring, complaints handling, ISQM, DPIA, and internal control oversight. Aligned with ISO 31000, ISO 27001 and FCA governance expectations.
Risk & Compliance Solution for Government & Public Sector
Orange Book–aligned compliance monitoring software supporting accountability, action tracking, incident management, and audit-ready governance. Designed for transparency, structured oversight, and public accountability.
Learn more →
Risk & Compliance Solution for for Healthcare
Compliance software supporting risk registers, incident reporting, DPIAs, controls, and policy management.
Learn more →
Risk & Compliance Solution for Education Institutions
Flexible compliance management software for schools, colleges and universities. Supports safeguarding, incident reporting, risk registers, complaints management and governance oversight.
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Risk & Compliance Solution for Small Businesses (SMEs)
Simple, easy-to-embed compliance software for growing organisations moving away from spreadsheets.
Modular design means you only pay for what you need.
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Risk & Compliance Solution for Enterprise
Enterprise-grade compliance monitoring software with advanced action tracking, audit integration, cross-module linking and dynamic reporting. Built to scale without unnecessary complexity.
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Risk & Compliance Solution for Charitirs
Compliance software for charities and not-for-profits, supporting trustee oversight, safeguarding, and Charity Commission expectations. Manage risks, incidents, complaints, and actions in one flexible, ISO 31000–aligned platform — without spreadsheet complexity.
One Platform for Standards-Aligned GRC
GRC software aligned with ISO 27001, ISO 31000, ISO 22301, ISQM and more
Symbiant’s modular software aligns with industry standards, supporting accreditation and ongoing compliance. Modules can be adapted or extended to meet additional standards as required.
unbeatable pricing