FAQs

Data Centre Security

All security aspects and the control of access is managed by a company called ASM, who are a high security company specialising in access security. They are manned 24/7/365 in what is called “The ARC (Alarm Receiving Centre)”. No one can get in or out of The ARC with going through two blast proof doors and the entire facility on that floor is made of blast proof concrete.

ASM are certified and fully security audited to BS5979 Category 2 and connected directly to emergency services. They operate a 3 shift system and each member of staff have to go through fully BS5979 training on security and procedures.

The ARC staff control all aspects of access and monitoring and no person can access the data centre without using the bio-metric finger print access or ARC staff allowing them in.

Data Centre Resilience

  1. Dual power, dual UPS energy feed delivery to all components of the cloud hardware architecture (host servers and switches).
  2. vSphere Enterprise licensing for each core entity that vCenter runs on, that includes vMotion HA, for automatic re-allocation of host resources, should a physical host server fail. Also, each network activity such as vMotion, Management traffic, IP transit and iSCSI operations, have two switches each so that no one element of the VMware environment could affect another at layer 2 level.
  3. Adherence to VMware resilience policies in terms of minimum number of hosts in the Provider Resource vDC and Provider Management vDC.
  4. Dual, auto-failover, wire speed Cisco ASA5540 border firewalls.
  5. Dual auto-routing network switch backplane hardware.
  6. Dual auto-routing routers.
  7. Dual power, dual UPS energy feed delivery to all components of the network infrastructure (backplane switches, routers, etc.)
  8. Dual IP transit provider commercial resilience, in case of failure of an IP transit providers business (into administration etc).
  9. RAID 10 SAN iSCSI with four fibre feeds and dual CPU/RAID cards, providing HA iSCSI disk delivery and protection.
  10. Remote secure data centre backup protection of all elements of the cloud architecture, for data protection in case of critical event.

The UK Based Data Centre

Our servers are maintained and managed 24/7 in a fully secure UK based 27001 certified data center. There are 192 cores with over 1TB of physical memory. Client data is encrypted and backed up off site so in the very unlikely event of a total loss disaster we can restore client sites within a few hours.
So What ?
What this means for you is all the IT issues are taken care of and managed by us. We install and maintain the software and ensure your data is protected. All you and your users have to do is open your browser, login and use the software. No Headache, No IT issues, Mo Mess and No fuss.

Our Cloud

A normal server is basically a single machine, so if a component fails or drive crashes you can’t access it and the service stops. Our data center is a network of servers sharing the load and data which means if a few machines fail the others take up the workload and there is no loss of service. Using VMware Enterprise architecture to provide the most robust environment available we have layers of security to protect our clients data.

The result is a highly scalable robust infrastructure that has a 99.99% guaranteed uptime, for the client this means their data is secure and they can enjoy uninterrupted service.

Can we host the software on our own servers?

Yes you can install and host our software on your own servers. It will run on both Windows and Unix platforms and will work with many databases including SQLserver, MySQL, Oracle and PostgreSQL. If you choose this option you will need to buy an annual license.

Can we cancel or upgrade at anytime?

Yes you can cancel at anytime. When you cancel no further payments will be taken and your service will stop after the 30 day notice period. You can also add users or further modules as and when required.

What is SaaS?

SaaS stands for Software as a Service, which effectively means we provide our software ready for you to use. It is installed on our Cloud (group of servers) where we manage it for you. Which means all the IT issues are taken care of by us. You access the software using a web browser over the internet. It is basically the same as accessing your online email accounts or social networking site.

How secure is our data?

Our servers are maintained and managed 24/7 in a fully secure UK based 27001 certified data center. There are 192 cores with over 1TB of physical memory. Client data is encrypted and backed up off site so in the very unlikely event of a total loss disaster we can restore client sites within a few hours.

What is a seat, how does the licensing work?

A seat is an active place on the license, a user who is active can login. We charge based on the number of active users on a module we do not restrict the number of concurrent logins, all active users can login at the same time. Users can be made active or inactive as required.

Our Customers

Trusted by names you know, from Charities to Banks, Government to PLC

Bank of EnglandTradewiseMondrianSercoMazarsLutheran world reliefBarratt Developments plcDounreayGrafton Group plcHelena HomesModern TerminalsDepartment of revenue Washington stateGlasgow City CouncilGolden Gates Housing TrustFruit of the loomEnterprise plcCardiff Metropolitan UniversityBlue AppleScottish legal aid boardArrow GlobalAccionSage BankRICSInnovation groupIBMDexiaUnisourceFujitsuICAEWYBSKPMGBDOgocompareaccaSkiptonBrakesEmersonHrrodsLloydRothschildBTManchesterHiltonvicNBWCGNUAlbertaAvisScottishlabNHSCLEDSHMPubWorksSaveChildrensercoConcernPartnershipBeaufortMaitlandAAlogo2UBMBUPAEmersonAlliedMatthewcScapaOrbitRadianMorganDTZRedrowOneSavingsecuretrustbankAldermorerabobankderbySocieteGeneraleAlRajhiBankEABicaoUNBFHLBIPSSaccessHollybankirsFlightclowelbankCfBTWiganDundeeEnfieldICHGWolverhamptonPOABPDellGWCMTNUBToyotaWolseleyAssociated British Foods plc

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