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Client success story

Stafford Railway Building Society (SRBS) Streamlines Risk Management with Symbiant

SRBS replaced spreadsheets with Symbiant’s automated risk management software—improving efficiency, visibility, and control while saving money.

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Stafford Railway Building Society (SRBS) logo – trusted financial services provider using Symbiant risk management software(1)

Highlights

What Symbiant Delivered for
Stafford Railway Building Society

Real results through automation, custom reports, and centralised risk control.

Automated risk reviews and notifications

Symbiant replaced manual follow-ups with automatic email alerts—saving time and ensuring timely risk updates.

Bespoke reporting for management

A custom-built waterfall report shows monthly changes in risk scores, enabling quick and informed decision-making.

Centralised risk and incident tracking

SRBS now monitors risks, incidents, and actions in one platform—eliminating spreadsheets and improving overall visibility.

About Stafford Railway Building Society

Stafford Railway Building Society (SRBS) logo – trusted financial services provider using Symbiant risk management software(1)

Stafford Railway Building Society is a long-standing, member-owned financial institution based in Stafford, UK. Established in 1877, SRBS is committed to helping individuals achieve financial security through savings and home ownership.

Rooted in mutual values, SRBS offers straightforward mortgages and savings accounts, underpinned by ethical service and prudent financial management. The Society blends traditional customer service with modern, technology-led practices—ensuring members benefit from both personal connection and operational efficiency.

Focused on community impact and long-term sustainability, SRBS continues to evolve its digital capabilities while staying true to its founding principles.

Industry:
Building Society / Financial Services
Headquarters:
Stafford, UK
Established:
1877
Symbiant helps Stafford Railway Building Society replace spreadsheets with a streamlined risk management system

The Challenge

Before implementing Symbiant, Stafford Railway Building Society (SRBS) was managing risks, incidents, and actions using manual spreadsheets—a process that was time-consuming, difficult to track, and prone to error.

This fragmented system made it hard to maintain oversight and delayed critical updates. With an increasing need for efficient governance and up-to-date reporting for management meetings, SRBS recognised the need for a more robust, collaborative, and automated solution.

“Before we moved to Symbiant, we were spreadsheet-based, which was a very manual and time-consuming process; it meant it was difficult to monitor.”
— Megan Macpherson, Risk Analyst, SRBS

Stafford Railway Building Society streamlines governance and compliance with Symbiant
Stafford Railway Building Society uses Symbiant to enhance compliance and governance

The Solution: SRBS's Transition to a Centralised Risk Management Platform

To overcome the limitations of spreadsheets, Stafford Railway Building Society (SRBS) implemented Symbiant.One—a modular, easy-to-use risk management solution designed to streamline governance and improve oversight.

Working with Symbiant, SRBS deployed a combination of pre-built tools and custom features to support internal workflows, including:

  • Risk Register to monitor and manage risk entries across the organisation
  • Control Tracking to assess mitigation effectiveness and assign ownership
  • Incident and Action Monitoring to log and follow up on key operational events
  • Automated Email Alerts that notify risk owners when reviews are due
  • Customised Management Reporting, including a bespoke Waterfall Report showing risk score changes month by month

 

This tailored setup gave SRBS greater visibility, reduced admin time, and ensured senior stakeholders received up-to-date, structured reports ahead of management meetings, all with minimal manual input.

“We also had a bespoke report made to show the changes in risk scores month by month called a ‘waterfall report’… It makes it very clear to see any changes over the last six months.”
— Megan Macpherson, Risk Analyst, SRBS

Results & Business Impact

Since adopting Symbiant, Stafford Railway Building Society (SRBS) has significantly improved how risks and controls are managed across the organisation—bringing structure, automation, and visibility to every level.

Streamlined risk reviews and notifications
Automated email reminders now prompt risk owners when actions or reviews are due—saving time and preventing important tasks from slipping through the cracks.

Faster, more effective board reporting
With custom reports—including a bespoke waterfall report—SRBS can instantly generate management-ready insights, showing risk score trends and changes at a glance.

Centralised risk and incident tracking
Risks, controls, incidents, and actions are now all managed within one platform, replacing spreadsheets and reducing manual workload across departments.

“We also had a bespoke report made to show the changes in risk scores month by month called a ‘waterfall report’… It makes it very clear to see any changes over the last six months.”

— Megan Macpherson, Risk Analyst, SRBS

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Download the Full Stafford Railway Building Society (SRBS) Case Study

See how a traditional building society embraced automation and custom reporting to transform its GRC processes.
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The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.

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Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.

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The Symbiant Compliance Management Software module simplifies the management of compliance tasks. It helps organisations track regulations, manage audits, and ensure adherence to legal requirements, driving efficiency and minimising risk.

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Risk Management Software

The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.

View Solution

AI-Powered Assistant

Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.

View AI Overview

Audit Management Software

The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.

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Compliance Management Software

The Symbiant Compliance Management Software module simplifies the management of compliance tasks. It helps organisations track regulations, manage audits, and ensure adherence to legal requirements, driving efficiency and minimising risk.

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