Complaint Management Software
Symbiant’s Complaint Management Software lets you log, track, and resolve complaints with ease. Capture every detail, assign follow-up actions, and ensure full traceability from start to finish. Custom workflows, automation, and optional AI support help streamline your entire complaints process.
From only £100 per month.*
Smarter Compliance Starts with Connected Data
Ability to connect to other modules which the Complaint may affect, and view the relationship of Complaints with other Module Data.
Symbiant AI connects the dots for you, turning scattered data into actionable insight. Automate the tedious, uncover hidden risks, and stay effortlessly aligned with evolving regulations.
Everything You Need to Manage Complaints with Clarity
Reimagine Compliance with AI
Smarter, faster, and fully connected—Symbiant AI empowers compliance teams to stay ahead of regulations, uncover hidden risks, and automate the manual work that slows you down.
Starting from just £100/month
Unlimited users. Unlimited requests.
Compliance isn’t just a checklist, it’s part of your strategy. Symbiant AI links risks and controls to your organisational goals and resources, making compliance a driver of smarter decision-making.
Symbiant AI is fully GDPR-compliant and built to protect your privacy. It neither collects nor stores your data, and we never use your data to train our models.
All your information remains securely within your environment, giving you complete control and peace of mind while benefiting from powerful AI-driven insights.
All-in-One Complaint Oversight
Assign audit actions effortlessly with our intuitive audit action tracker software. Ensure clear accountability at every stage, from issue identification to resolution, with transparent task ownership and status updates. Keep your internal audit process smooth and on track, every time.
With over 25 years of innovation in Governance, Risk, and Compliance (GRC) and Audit Management, Symbiant is trusted by organisations across every sector. Our clients love how our powerful, affordable, award-winning and fully customisable risk software helps them stay compliant, make smarter decisions, and reduce complexity,without the costly overheads.
Symbiant Compliance Management software
Explore the full Symbiant suite, powerful, fully integrated modules that extend your Compliance Management capabilities across governance, risk, audit, and beyond. Everything you need to protect your organisation, stay aligned, and work smarter.
Your complete solution starts from just £300/month.
Hover to Explore our Solutions.
Manage governance, risk, compliance (GRC), and audit effortlessly with Symbiant’s customisable modules—ready to use straight out of the box.
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
Your questions answered
Complaint management software helps organisations record, track, and resolve complaints in a structured and transparent way. Symbiant’s module centralises all complaint data, automates tasks, and ensures nothing is missed, making it easier to manage issues from start to finish.
Yes! The module is fully customisable—so you can tailor fields, workflows, statuses, and notifications to suit your organisation’s exact complaint-handling process.
Absolutely. You can assign role-based access to control who can view, edit, or create complaints. This keeps sensitive data protected and only visible to the right people.
Yes. Complaints can be linked to related risks, incidents, controls, audits, and more. This gives you a connected view of your organisation’s data and helps you spot patterns across modules.
Yes—AI functionality is available as an optional add-on. It can help identify root causes, detect duplicate complaints, and provide intelligent insights to improve complaint resolution. The AI is fully GDPR-compliant, does not use your data to train any external models, and operates in a secure, closed environment. Priced from just £100 per month, with AI available as a bolt-on, Symbiant ensures advanced functionality without compromising on privacy or control.
Getting started is simple! Just book a free, no-pressure demo with our team. We tailor every demo to your business or industry, so you’ll see exactly how the Complaint Management Module can work for you. We don’t believe in hard sells—once you see the flexibility, intelligence, and value Symbiant offers, the software speaks for itself. With full access to our platform starting from just £300/month for a complete solution, you’ll have everything you need to manage risk, audit, compliance—and complaints—seamlessly.
Symbiant isn’t just the world’s most cost-effective GRC and Audit software—it’s the most agile and customisable too. Whether you need a streamlined setup or a feature-rich solution, Symbiant flexes to fit your workflow, your team, and your goals.
From configurable dashboards to automated triggers and audit-ready reporting, every feature is designed to simplify complex processes and give you full control. Tailor the user experience for each team, automate the repetitive, and connect your data like never before.
There’s a lot Symbiant can do—so instead of listing everything (and putting you to sleep), here’s a taste of what our clients love most.
* Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are necessary.
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