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Complaint Management Software

Streamlined Complaint Management Software to Log, Track, and Resolve Issues

Symbiant’s Complaint Management Software Module lets you diligently record, review, and track complaints to completion in your business. It has a thorough workflow to capture data on the Complaint, follow-up tasks or ombudsman actions.

Enhance your complaint management by using automation and tailoring it to your business needs.

From only £100 per module/month for unlimited users*

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Award-Winning GRC & Audit Software,
Trusted Since 1999 by

Arrow Global Medical Protection Forvis Mazars ILO Natural Resources Wales UKHSA United Arab Bank Cardiff Met Bank of England ABP TF Bank CITB Auckland Transport HM Customs University of Dundee Arrow Global Medical Protection Forvis Mazars ILO Natural Resources Wales UKHSA United Arab Bank Cardiff Met Bank of England ABP TF Bank CITB Auckland Transport HM Customs University of Dundee

Smarter Compliance Starts with Connected Data

Effortless Complaint Tracking
with Full Visibility and Control

Capture, manage, and resolve complaints in one central location—fully customisable and seamlessly integrated within the Symbiant platform. Optional AI assistance available to streamline workflows and identify trends.

Fully Customisable

The entire Complaint
Management Software Module can be
tailored and customised
to your exact requirements. Symbiant is easy to embed and ready to use straight out of the box.

Fully Integrated

Ability to connect to other modules which the Complaint may affect, and view the relationship of Complaints with other Module Data.

AI Supercharged Efficiency

Symbiant AI connects the dots for you, turning scattered data into actionable insight. Automate the tedious, uncover hidden risks, and stay effortlessly aligned with evolving regulations.

Everything You Need to Manage Complaints with Clarity

Designed for Complete Complaint
Oversight and Resolution

From the first report to final resolution, Symbiant’s intelligent complaint management system keeps every detail in check—giving your team the visibility, structure, and speed to resolve issues with confidence.

Detailed Complaint Data

Capture all the critical information in one place—complaint type, who raised it, what happened, and the immediate impact. Every record is complete, consistent, and ready for review.

Reviews & Actions

Create formal complaint reviews and delegate follow-up tasks with ease. Maintain full oversight with a complete audit trail of every action, deadline, and outcome.

Protected Viewing

Assign user-specific permissions to control who can view, edit, or create complaints. Keep sensitive data secure while enabling the right people to take action across departments.

Centralised Complaint Management

Consolidate all complaints into one unified platform. No more silos—just a clear, searchable system that connects complaints across teams and departments.

Automated Email Notifications

Keep your team informed in real-time. Instant alerts and automated reminders ensure nothing is missed, and every complaint moves smoothly through your workflow.

Reimagine Compliance with AI

How Symbiant AI Transforms Compliance Management

Smarter, faster, and fully connected—Symbiant AI empowers compliance teams to stay ahead of regulations, uncover hidden risks, and automate the manual work that slows you down.

Starting from just £100/month*
Unlimited users. Unlimited requests.

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Proactive Compliance Monitoring with AI Insights

Symbiant AI actively scans your compliance data to flag gaps, identify new risks, and recommend actions aligned with evolving regulations—so your team can stay proactive, not reactive.

From Root Cause to Ripple Effect—AI Connects the Dots

Forget assumptions. Symbiant AI automatically identifies why issues occur and what could happen if controls fail—giving you clear, data-backed insights without the legwork.

Save Time

Duplicate entries? Poorly structured records? Let AI handle it. Symbiant automatically detects duplicate compliance data, giving you a reliable single source of truth.

Where Compliance Meets Strategy, Powered by AI

Compliance isn’t just a checklist, it’s part of your strategy. Symbiant AI links risks and controls to your organisational goals and resources, making compliance a driver of smarter decision-making.

Work Smarter: AI Reduces Admin Burden

Automate manual processes and repetitive reviews. Symbiant AI frees up your team to focus on high-impact work while ensuring accuracy, speed, and collaboration across departments.

Ensure Privacy and Security

Symbiant’s AI-Powered Assistant is fully GDPR-compliant and built to protect your privacy. It does not collect or store your data. Instead, it creates a temporary cache folder to fulfil each query and immediately deletes the information once the task is complete. Your data always stays securely within your environment, giving you full control and peace of mind while benefiting from AI assisted insights.

All-in-One Complaint Oversight

Everything You Need to Capture,
Control, and Close Complaints with Confidence

From detailed data capture to resolution tracking and audit-ready records, Symbiant’s Complaint Management Software gives you the structure, security, and flexibility to manage every complaint with clarity and ease.

Capture, Track, and Resolve Every Complaint in One Place

Assign audit actions effortlessly with our intuitive audit action tracker software. Ensure clear accountability at every stage, from issue identification to resolution, with transparent task ownership and status updates. Keep your internal audit process smooth and on track, every time.

Symbiant Complaint Management Software showing a centralised dashboard with complaint logging, task assignments, and real-time resolution tracking for audit and compliance.webp

Log Complaints with Precision and Control Who Sees What

Capture complaint data across a wide range of custom fields, from the nature of the issue and its business impact to the person who raised it. Every record gives you the context you need to identify root causes and recurring issues. Assign permissions by user role or department, ensuring the right people have access and sensitive complaints remain confidential. With flexible viewing rights, your teams stay informed, compliant, and secure.
Manage and resolve issues with ease using Symbiant’s Complaint Management Software. Log complaints, attach evidence, track actions, and ensure timely resolution with automated progress updates and full audit trails.

Document Every Action, Outcome, and Referral with Ease

Symbiant lets you log every resolution detail, from redress and compensation offers to formal referrals (e.g., to the Financial Ombudsman Service). This complete and auditable history ensures nothing is lost, and your organisation remains transparent and accountable. Whether for internal reporting, external audits, or regulatory reviews, you’ll always have the full picture at your fingertips.
Symbiant GRC & Audit Management Software Audit Management Dashboard View
"Our experience with Symbiant for Risk was so good that we asked them to build a bespoke health and safety incident reporting platform [...] designed to our exact specifications with advanced reporting capabilities at a competitive price. Symbiant delivers value for money, ease of use, and top-tier information security. I’d recommend them to anyone."
"Symbiant has revolutionised how we manage risk, offering endless customisation, real-time visibility, and eliminating the need for spreadsheets. Helpful reminders ensure no action is missed. [...] The Symbiant Team provided excellent support, tailoring the system to our needs. Highly recommend for a powerful, flexible, and cost-effective solution!"
Evolution Money client using Symbiant’s agile, affordable Governance, Risk, Compliance (GRC) and Audit Management Software with integrated, optional AI Assistant.
"Whilst Symbiant offers its own Risk Register module, we customised it to meet our exact needs. [...] Now, we can capture, rate, and review risks and controls in our preferred style, with reports providing clear overviews of company or departmental risks. The design process with Symbiant was seamless and fluid."
Marsh improves risk visibility and audit efficiency with Symbiant’s modular Governance, Risk, Compliance (GRC) and Audit Management Software.
"A welcome change from spreadsheets – Symbiant centralises our risk registers, assessments, and controls library with the ability to link risks and incidents. [...] The tracker and email notifications help risk owners self-manage, while custom reports and dashboards simplify gathering MI. A truly useful software."
Simply Business leverages Symbiant’s affordable, modular GRC and Audit Management Software to enhance compliance and risk control.
"We considered several risk management tools and chose Symbiant for its flexibility and scope. [...] While risk management was our primary need, audit tracking has been a valuable addition. The monthly contracts and competitive pricing are a bonus. Excellent support from Symbiant—very happy so far!"
Carter Jonas uses Symbiant’s GRC platform to streamline risk management and compliance oversight.
"Symbiant helps us identify, assess, and treat risks across various business initiatives, including change management, acquisitions, and customer projects. [...] The Risk Suite automates our risk management process, overcoming global time zone challenges with its online, collaborative platform, enabling rapid input from stakeholders."
Risk, Audit and Compliance Management Software - Emerson
''Having implemented Symbiant into our global business a year ago it has provided the complete solution we required to manage our risk and internal audit functions. It’s a powerful tool, very user friendly and supported by a great team. It’s a product I would certainly recommend!''
Innovation Group relies on Symbiant’s risk and compliance software to stay aligned and agile.
''We have been using Symbiants’ risk software for 10 years now and have been impressed with the high level of service and the outstanding features of the software. You would struggle to find better so don’t be put off by their incredibly low pricing.''
Nature’s Way uses Symbiant’s Governance, Risk, Compliance (GRC) and Audit Software to improve risk oversight and support regulatory compliance.
''Unbelievably inexpensive…''
Gartner comment on Symbiant's platform. Symbiant is an affordable, agile Governance, Risk, Compliance (GRC) and Audit Management software with an optional AI Assistant
''We are very impressed with Symbiant. Its simplicity and ease of use aligned with its flexibility and extensive reporting capabilities make it a very useful tool.''
ICAEW Chartered Accountants trust Symbiant for smart, audit-ready governance and risk software.
''I selected Symbiant over multiple industry solutions as it offered a very fast implementation in a most cost effective way. I understood the software in no time by seeing the helpful videos available on the site, started with the small pack and later upgraded it. I feel EXTREMELY satisfied as the product keeps updating itself and bring new changes as per new requirements from customers.''
GWC client using Symbiant’s modular, affordable Governance, Risk, Compliance (GRC) and Audit Management Software with optional AI Assistant.

25 Years. Thousands of Users. One Trusted Platform.

With over 25 years of innovation in Governance, Risk, and Compliance (GRC) and Audit Management, Symbiant is trusted by organisations across every sector. Our clients love how our powerful, affordable, award-winning and fully customisable risk software helps them stay compliant, make smarter decisions, and reduce complexity, without the costly overheads.

Winner 2023 - Business Risk and Audit Best Risk & Audit Management Software 2023 Best GRC Software Solution 2023 Business Risk and Audit Winner 2023 (Style 2) Business Risk and Audit Winner 2023 (Style 3) Winner 2023 - Business Risk and Audit Best Risk & Audit Management Software 2023 Best GRC Software Solution 2023 Business Risk and Audit Winner 2023 (Style 2) Business Risk and Audit Winner 2023 (Style 3)
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Symbiant Compliance Management software

Explore the Full Compliance Management Suite

Explore the full Symbiant suite, powerful, fully integrated modules that extend your Compliance Management capabilities across governance, risk, audit, and beyond. Everything you need to protect your organisation, stay aligned, and work smarter.

Your complete solution starts from just £300/month*.

View Solution

Questionnaires Survey and Assessment Software

Create dynamic surveys for audits, risks, controls, and indicators,  with smart questions, automated follow-ups, and email alerts

View Solution

Compliance Monitoring Software

Stay on top of your compliance obligations with Symbiant’s Compliance Monitoring Software. Track, manage, and resolve audit and regulatory actions, automatically and with full accountability
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DPIA Software for Data Protection Impact Assessments

Be compliant with GDPR and data protection
View Solution

Service Desk Software

Simplify request management with Symbiant’s Service Desk Software. Log, assign, and track internal service requests across departments—all in one centralised, customisable platform
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SHE Incident Reporting Software

Manage internal service requests with ease using Symbiant’s Service Desk Software. Centralise, track, and resolve tickets across departments with automation, visibility, and full audit trails.
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Hover to Explore our Solutions.

Symbiant

All-in-One GRC & Audit
Management Powerhouse

Symbiant’s flexible, modular platform streamlines governance, risk, compliance, and audit—so you can reduce complexity, adapt fast, and stay focused on achieving your objectives.

Our Solution at a Glance:

Risk Management Software

The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.

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AI-Powered Assistant

Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.

View AI Overview

Audit Management Software

The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.

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Compliance Management Software

The Symbiant Compliance Management Software module simplifies the management of compliance tasks. It helps organisations track regulations, manage audits, and ensure adherence to legal requirements, driving efficiency and minimising risk.

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R A U D I T M A N A G E M E N T I S K M A N A G E M E N T C O M P L I A N C E M A N A G E M E N T A I - P O W E R E D A S S I S T A N T A u t o m a t i o n C o l l a b o r a t i o n A I - P o w e r e d R e a l - T i m e I n s i g h t s U n i f i c a t i o n C o s t - E f f e c t i v e

Risk Management Software

The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.

View Solution

AI-Powered Assistant

Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.

View AI Overview

Audit Management Software

The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.

View Solution

Compliance Management Software

The Symbiant Compliance Management Software module simplifies the management of compliance tasks. It helps organisations track regulations, manage audits, and ensure adherence to legal requirements, driving efficiency and minimising risk.

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Your questions answered

Common Questions About Symbiant’s Complaints Management Module

Explore answers to the most asked questions about Symbiant’s GRC and Audit Management software with an optional AI-Assistant, from features and benefits to pricing and integration.

Symbiant Complaint Management Software helps organisations log, track, and resolve complaints efficiently and within policy deadlines. It ensures no issue is missed, supports regulatory compliance, and improves customer satisfaction by creating a structured, documented process. With Symbiant’s Complaint Management Software, you can automate notifications, attach supporting evidence, and trigger remedial actions to prevent recurring problems, all in one central platform.

Yes, Symbiant’s Complaint Management Module is fully customisable. You can tailor complaint forms, categories, fields, and workflows to align with your organisation’s processes and policies, ensuring efficient handling, clear documentation, and consistency across teams.
Symbiant is ISO 27001 certified and fully GDPR-compliant. All data is securely stored in a UK-based cloud environment, ensuring complaints and related documentation remain protected.
Yes. The Symbiant Complaint Management Software Module includes the ability to connect to other modules which the complaint may affect, allowing you to view the relationship of complaints with other module data. This helps provide a clearer picture of how a complaint ties into wider business processes.

Getting started is easy. Simply book a free, no-obligation demo and we’ll show you how Symbiant’s Complaint Management Software Module can be tailored to your exact needs. Every demo is personalised to your sector and risk framework, so you can see how the system works for your organisation. With full access to the complete solution from just £300/month*, you can mix and match the modules you need and start managing risk with confidence.

Unmatched GRC Flexibility.
Powerful Features. One Smart Platform.

Symbiant isn’t just the world’s most cost-effective GRC and Audit software—it’s the most agile and customisable too. Whether you need a streamlined setup or a feature-rich solution, Symbiant flexes to fit your workflow, your team, and your goals.

From configurable dashboards to automated triggers and audit-ready reporting, every feature is designed to simplify complex processes and give you full control. Tailor the user experience for each team, automate the repetitive, and connect your data like never before.

There’s a lot Symbiant can do—so instead of listing everything (and putting you to sleep), here’s a taste of what our clients love most.

Solution Highlights

  • Audit Assessments
  • Audit Management
  • Business Continuity Planning
  • Business Objectives
  • Controls & Policies
  • Control Self Assessments
  • Compliance Management
  • Create Bespoke Modules
  • Data Protection Impact Assessments
  • Document Management
  • Due Diligence
  • ESG Management
  • Incident Reporting
  • Key Risk Indicators
  • Regulatory Action Tracking
  • Risk Assessments
  • Risk Workshops
  • Security, Health & Safety, Environment Management
  • Survey and Questionnaires
  • Ticket Management
  • Working Papers

Administration Highlights

Symbiant Service Highlights

  • 30 Day Contracts
  • £100 per module with unlimited user access
  • Free Support & Training
  • ISO 27001 & ISO 31000
  • ISO 9001 & ISO 22301
  • Intuitive & Easy to use
  • Only Pay For The Modules you use
  • Ready To Use Out Of The Box
  • Unlimited Record Storage
  • Configurable User Accounts
  • Configurable User Permissions
  • Hub & Spoke Divisional Permissions
  • Single Sign On Authentication
  • Track System Changes
  • Track User Login Activity
  • User Inactivity Timeouts
  • Unlimited User Accounts

Solution Highlights

  • AI Assistant
  • Action Tracking
  • Automated Email Reminders
  • Automated Email Reports
  • Automated Triggers
  • Collaborate with Groups
  • Configurable Dashboards
  • Configurable Data Entry
  • Configurable Reporting
  • Configurable View & Edit
  • Create Bespoke Functions
  • Create Your Own Dashboards
  • Create Your Own Reports
  • Filterable Dashboards
  • Full Audit Logs of Changes
  • Full Audit Logs of Data
  • Fully Customisable
  • Give Ownership of Content
  • Import & Export Data
  • Multiple Risk Registers
  • Performance Indicators
  • Report on connected data
  • See Who's Viewed Data

Pricing Disclaimer

* Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are required.

Symbiant Complaints Management Module
The Symbiant Complaints Module offers a streamlined and structured approach to logging, managing, and resolving complaints efficiently. Designed to help organisations stay compliant with policy deadlines, this module ensures every complaint is tracked through to resolution within defined timeframes.
Users can log complaints based on type, attach supporting documents and evidence, and initiate reviews or remedial action plans to address underlying issues. Progress emails can be set up to trigger automatically, keeping all stakeholders informed throughout the complaint lifecycle. With built-in tools for conducting reviews and tracking actions to completion, the module helps prevent repeat occurrences and strengthens overall complaint handling processes.
You can also import complaint data from spreadsheets, simplifying onboarding and ongoing management.

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