Service Desk Software
Symbiant Service Desk Software – Track, Manage and Resolve Requests with Ease
An all-in-one internal helpdesk system for tracking, assigning, and resolving requests, customisable, scalable, and easy to use.
From only £100 per module/month for unlimited users*
Award-Winning GRC & Audit Software,
Trusted Since 1999 by
Smart, Flexible, and Built Around You
End-to-End Service Desk Management
with Full Visibility and Automation
Fully Customisable Ticketing System with Built-In Dialogue Tracking
Fully Customisable & Module Linking
The entire Service Desk Software Module can be tailored and customised to your exact requirements.
Link the Service Desk to any other Modules in your System. Connected Links allow for more context to be given to Tickets.
AI Supercharged Efficiency
Symbiant AI connects the dots for you, turning scattered data into actionable insight. Automate the tedious, uncover hidden risks, and stay effortlessly aligned with evolving regulations.
Where Internal Support Becomes Seamless
Powerful, Customisable Service Desk Tools Built Around You
Customisable Ticket Types for Internal Service Requests
Real-Time Chat Logs for Internal Support Communication
Actionable Insights from Service Desk Tickets
Automated Email Notifications and Reminders
Choose Your 4 Ticket Types—Add More Anytime
You can select any 4 ticket types as part of the base module, with the flexibility to add more if needed.
Each ticket type is paired with a dedicated, ready-made form tailored to its specific purpose. These forms are linked to the selected ticket type, allowing you to capture the right information for each case.
Available Ticket Types:
- General Query
- Information Security
- Document Revision
- Operational Incident
- Conflict of Interest
- Gifts and Inducements
- Customer Due Diligence
- Personal Account Dealing
- Politically Exposed Person
- Suspicious Activity Report
- Meeting Notes
- Investment Approval
- Product Development
- Financial Promotions
Reimagine Compliance with AI
How Symbiant AI Transforms Compliance Management
Smarter, faster, and fully connected—Symbiant AI empowers compliance teams to stay ahead of regulations, uncover hidden risks, and automate the manual work that slows you down.
Starting from just £100/month*
Unlimited users. Unlimited requests.
Proactive Compliance Monitoring with AI Insights
From Root Cause to Ripple Effect—AI Connects the Dots
Save Time
Where Compliance Meets Strategy, Powered by AI
Compliance isn’t just a checklist, it’s part of your strategy. Symbiant AI links risks and controls to your organisational goals and resources, making compliance a driver of smarter decision-making.
Work Smarter: AI Reduces Admin Burden
Ensure Privacy and Security
All-in-One Internal Ticketing Software
Built for the Way Your Business
Actually Works
Customisable Ticketing for Any Business Need
Fully customisable, the module adapts to your exact needs, supporting a wide range of issue types including:
Information Security, Document Revision, Operational Incident, Conflict of Interest, Gifts and Inducements, Customer Due Diligence, Personal Account Dealing, Politically Exposed Person, Suspicious Activity Report, Meeting Notes, Investment Approval, Product Development, Financial Promotions.
It’s ideal for capturing both operational issues and regulatory concerns, such as suspicious behaviours or internal governance matters, ensuring every item is properly documented and traceable.
Each ticket in the Service Desk Module can be enhanced with additional detail to support resolution and traceability.</
Add Detail, Drive Resolution, Ensure Accountability
Each ticket in the Service Desk Module can be enhanced with additional detail to support resolution and traceability.
You can add:
- Investigation details
- Assigned actions
- File attachments
- Commentary and discussion
- Links to associated risks in the Risk Register
This ensures full visibility across processes, enabling deeper analysis and accountability.
Automated Ticket Notifications and Alerts for Internal Teams
Built-in automation keeps everyone in the loop.
- Users are instantly notified when tickets are submitted, updated, or resolved
- Managers receive alerts for high-priority issues or overdue actions
No more chasing, everything runs on autopilot.
Tamper-Proof Internal Chat Logs for Ticket Collaboration and Audit Trails
Each ticket includes a real-time chat log, allowing users and managers to:
- Request more information
- Discuss possible resolutions
- Clarify responsibilities or next steps
All messages are securely stored, tamper-proof, and fully reportable through the platform’s historical data features.
25 Years. Thousands of Users. One Trusted Platform.
With over 25 years of innovation in Governance, Risk, and Compliance (GRC) and Audit Management, Symbiant is trusted by organisations across every sector. Our clients love how our powerful, affordable, award-winning and fully customisable risk software helps them stay compliant, make smarter decisions, and reduce complexity, without the costly overheads.
Symbiant Compliance Management software
Explore the Full Compliance Management Suite
Explore the full Symbiant suite, powerful, fully integrated modules that extend your Compliance Management capabilities across governance, risk, audit, and beyond. Everything you need to protect your organisation, stay aligned, and work smarter.
Your complete solution starts from just £300/month*.
Hover to Explore our Solutions.
Symbiant
All-in-One GRC & Audit
Management Powerhouse
Symbiant’s flexible, modular platform streamlines governance, risk, compliance, and audit—so you can reduce complexity, adapt fast, and stay focused on achieving your objectives.
Our Solution at a Glance:
Risk Management Software
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
AI-Powered Assistant
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
Audit Management Software
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
Risk Management Software
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
AI-Powered Assistant
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
Audit Management Software
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
Your questions answered
Common Questions About Symbiant’s Service Desk Module
Explore answers to the most asked questions about Symbiant’s GRC and Audit Management software with an optional AI-Assistant, from features and benefits to pricing and integration.
What is Internal Service Desk Software?
Can I customise the ticket types in Symbiant’s Service Desk?
Is Symbiant’s Service Desk Module suitable for regulated industries?
Does Symbiant’s Service Desk integrate with other modules?
How do I get started with Symbiant Service Desk Software?
Getting started is simple! Just book a free, no-pressure demo with our team. We tailor every demo to your business or industry, so you’ll see exactly how the Service Desk Software can work for you. We don’t believe in hard sells, once you see the flexibility, intelligence, and value Symbiant offers, the software speaks for itself. With full access to our platform starting from just £300/month* for a complete solution, you’ll have everything you need to manage risk, audit, compliance, and complaints, seamlessly.
Unmatched GRC Flexibility.
Powerful Features. One Smart Platform.
Symbiant isn’t just the world’s most cost-effective GRC and Audit software—it’s the most agile and customisable too. Whether you need a streamlined setup or a feature-rich solution, Symbiant flexes to fit your workflow, your team, and your goals.
From configurable dashboards to automated triggers and audit-ready reporting, every feature is designed to simplify complex processes and give you full control. Tailor the user experience for each team, automate the repetitive, and connect your data like never before.
There’s a lot Symbiant can do—so instead of listing everything (and putting you to sleep), here’s a taste of what our clients love most.
Solution Highlights
- Audit Assessments
- Audit Management
- Business Continuity Planning
- Business Objectives
- Controls & Policies
- Control Self Assessments
- Compliance Management
- Create Bespoke Modules
- Data Protection Impact Assessments
- Document Management
- Due Diligence
- ESG Management
- Incident Reporting
- Key Risk Indicators
- Regulatory Action Tracking
- Risk Assessments
- Risk Workshops
- Security, Health & Safety, Environment Management
- Survey and Questionnaires
- Ticket Management
- Working Papers
Administration Highlights
Symbiant Service Highlights
- 30 Day Contracts
- £100 per module with unlimited user access
- Free Support & Training
- ISO 27001 & ISO 31000
- ISO 9001 & ISO 22301
- Intuitive & Easy to use
- Only Pay For The Modules you use
- Ready To Use Out Of The Box
- Unlimited Record Storage
- Configurable User Accounts
- Configurable User Permissions
- Hub & Spoke Divisional Permissions
- Single Sign On Authentication
- Track System Changes
- Track User Login Activity
- User Inactivity Timeouts
- Unlimited User Accounts
Solution Highlights
- AI Assistant
- Action Tracking
- Automated Email Reminders
- Automated Email Reports
- Automated Triggers
- Collaborate with Groups
- Configurable Dashboards
- Configurable Data Entry
- Configurable Reporting
- Configurable View & Edit
- Create Bespoke Functions
- Create Your Own Dashboards
- Create Your Own Reports
- Filterable Dashboards
- Full Audit Logs of Changes
- Full Audit Logs of Data
- Fully Customisable
- Give Ownership of Content
- Import & Export Data
- Multiple Risk Registers
- Performance Indicators
- Report on connected data
- See Who's Viewed Data
Pricing Disclaimer
Symbiant Service Desk Module
The Symbiant Service Desk Module is a customisable internal helpdesk solution that streamlines the logging, tracking, and resolution of support tickets across your organisation. Designed to handle a wide range of internal requests, from IT and compliance to HR and operational issues, it gives you full control over ticket types, workflows, and data capture.
Choose four ticket types as standard (with the option to add more anytime), each paired with a ready-made form tailored to its purpose. Tickets support real-time chat logs, audit trails, and attachments, ensuring every action and communication is traceable and compliant.
Users can add investigations, assign actions, link tickets to risks, and attach relevant files, all in one place. Built-in automation keeps stakeholders informed with instant notifications and reminders, while smart filters and layouts make managing internal service requests efficient and scalable.
Whether you’re logging an information security issue or a suspicious activity report, Symbiant’s Service Desk adapts to your business, delivering clarity, accountability, and compliance across departments.
