Service Desk Software
The Symbiant Service Desk Module enables organisations to log, action and resolve business issues in a flexible and intuitive ticket-style system.
By leveraging Symbiant One, you can make your business issues actionable by automating tasks and customising the solution to meet your specific requirements.
*For only £100 per month.
Overview
Service Desk Module – Only £100/month*
The Service Desk Module enables you to create, track, and manage tickets based on customisable set of types. Easily address issues raised, assign actions, and maintain a transparent chat log with the ticket creator within a streamlined, user-friendly interface.
You can select any 4 ticket types as part of the base module, with the flexibility to add more if needed.
Each ticket type is paired with a dedicated, ready-made form tailored to its specific purpose. These forms are linked to the selected ticket type, allowing you to capture the right information for each case.
Available Ticket Types:
- General Query
- Information Security
- Document Revision
- Operational Incident
- Conflict of Interest
- Gifts and Inducements
- Customer Due Diligence
- Personal Account Dealing
- Politically Exposed Person
- Suspicious Activity Report
- Meeting Notes
- Investment Approval
- Product Development
- Financial Promotions
Features
Customisable Ticket Types
Create completely custom ticket types for your business needs.
Create a bespoke solution for your needs.
Chat Logs
Engage with ticket reporters and superiors in a chat log-style comment section.
Building a dialogue between all parties.
Actionable Issues
Gather information through Tickets that can form actions in other areas of the Business and discover issues you may need to be made aware of.
Greater Control over Issues that Matter.
Module Linking
Link the Service Desk to any other Modules in your System. Connected Links allow for more context to be given to Tickets.
Connecting your entire solution together.
Automated Emails
Automated Emails ensure users are aware of Real-Time Ticket changes. While reminders, ensure chat logs are read.
No more chasing if a task is due.
Fully Customisable
The entire Service Desk Software Module can be tailored and customised to your exact requirements.
All the power at your fingertips.
About the Module
Symbiant’s Service Desk Module is a central ticketing system that allows your organisation to collect, manage, and track any type of ticket-based data, flexibly, efficiently, and in real time.
Fully customisable, the module adapts to your exact needs, supporting a wide range of issue types including:
Information Security, Document Revision, Operational Incident, Conflict of Interest, Gifts and Inducements, Customer Due Diligence, Personal Account Dealing, Politically Exposed Person, Suspicious Activity Report, Meeting Notes, Investment Approval, Product Development, Financial Promotions.
It’s ideal for capturing both operational issues and regulatory concerns, such as suspicious behaviours or internal governance matters, ensuring every item is properly documented and traceable.
Automated email alerts keep users and managers informed of newly submitted tickets, status updates, and resolution confirmations.
Each ticket in the Service Desk Module can be enhanced with additional detail to support resolution and traceability.
You can add:
- Investigation details
- Assigned actions
- File attachments
- Commentary and discussion
- Links to associated risks in the Risk Register
This ensures full visibility across processes, enabling deeper analysis and accountability.
The Service Desk Module facilitates a chat log comment section between users submitting tickets and the associated managers. These chat logs can be used to give or request further details, discuss resolutions or actions from the tickets and more.
Chat logs are securely stored on the system and cannot be tampered with. This allows a complete history to be available if required through a Report or using the System’s Historical Features.
*Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are necessary.
