Client Overview:
Whistl is one of the United Kingdom’s leading logistics, fulfilment, mail, and parcel delivery companies, supporting businesses with nationwide distribution, e-commerce fulfilment, and supply chain services.
Operating across multiple sites and business functions, Whistl requires effective risk management, governance, and operational oversight to support business resilience and regulatory compliance.
The organisation selected Symbiant’s award-winning, highly trusted and agile Risk Management Software to replace spreadsheet-based processes and create a more scalable, automated, cost-effective and connected approach to managing risk.
Primary Industry Type:
Logistics / Distribution / Supply Chain Services
Headquarters:
Marlow, Buckinghamshire, United Kingdom
Whistl Chooses Symbiant Risk Management Software
For many organisations, risk management starts in spreadsheets.
Over time, however, spreadsheet-based processes become difficult to maintain, reporting becomes increasingly manual, and gaining visibility across risks, actions, controls, and incidents becomes more challenging.
This was the situation facing Whistl.
The organisation wanted to move away from managing risks through Microsoft Excel and SharePoint and implement a more structured, scalable, and automated approach to risk management.
After reviewing multiple providers ranging from small start-ups to large multinational vendors, Whistl selected Symbiant.
The Challenge
Before implementing Symbiant, Whistl relied on a combination of Excel spreadsheets and SharePoint to manage company risks.
As the organisation explained:
“We wanted to get away from managing our company risks in MS Excel and Share Point, and automate the entire process with improved reporting and email workflow and action management.”
The organisation needed a solution capable of:
- Replacing spreadsheet-based risk management
- Automating workflows and notifications
- Improving reporting capabilities
- Strengthening action management
- Providing greater visibility across risks
- Supporting future growth and expansion
- Delivering value for money
To find the right solution, Whistl conducted a comprehensive market review.
” We reviewed a number of vendors from small start-ups to multinational companies who provided very different products at hugely varied prices.”
How Whistl Replaced Spreadsheets with Symbiant Risk Management Software
Whistl moved away from Excel and SharePoint-based risk management, implementing Symbiant to automate workflows, improve reporting, strengthen action management, and create a more scalable approach to governance and risk oversight.
Why Whistl Chose Symbiant
One of the most powerful aspects of this story is that Symbiant was recommended by a trusted third party already using the platform successfully.
“Our Insurance Broker recommended Symbiant to us as they already use them for Risk Management, so we reached out to them.”
Following a detailed evaluation process, Whistl quickly recognised the value and flexibility offered by Symbiant.
“After a comprehensive demo we quickly realised that Symbiant offered us a comprehensive Risk Management platform at by far the most competitive price we’d seen, with more customisation options and potential future add-ons than any of the competitors we viewed.”
This feedback highlights several of Symbiant’s key differentiators:
- Competitive pricing
- Extensive customisation options
- Modular scalability
- Future-proof functionality
- Comprehensive risk management capabilities
Unlike many traditional GRC platforms that require significant upfront investment, Symbiant provided Whistl with a solution that delivered powerful functionality without unnecessary cost or complexity.
Seamless Implementation and Outstanding Support
The implementation process was another area where Symbiant stood out.
“The setup and risk import process was seamless, and we were guided through it very closely and capably by Symbiant Support.”
Successful software projects depend on more than technology alone.
Whistl highlighted the responsiveness and expertise of the Symbiant team throughout the implementation journey.
“They have also been consistently quick to respond to any questions or issues we have.”
This combination of software flexibility and hands-on support helped ensure rapid adoption and a smooth transition away from spreadsheet-based processes.
From Risk Management to Bespoke Health & Safety Reporting
Perhaps the strongest endorsement came after Whistl had already implemented Symbiant.
The organisation’s experience was so positive that they approached Symbiant to build an entirely bespoke Health & Safety incident reporting platform.
“Our experience with Symbiant for Risk was so good that we asked them to build a bespoke health and safety incident reporting platform using their Service Desk module.”
Rather than forcing Whistl to adapt to an off-the-shelf solution, Symbiant designed the platform around the organisation’s exact requirements.
“This was designed and built exactly to the spec of our requirements, with incredibly advanced reporting requirements.”
The result was a solution tailored specifically to Whistl’s operational needs.
Even more significantly, the bespoke platform remained highly cost-effective compared to alternative solutions on the market.
“All for a far more competitive price than anyone for a similar or out-the-box product.”
How Whistl Supports ISO 27001 with a Centralised ISMS
Discover how Whistl uses Symbiant to centralise risks, controls, audits, policies, and documentation within a single connected platform, helping support ISO 27001 compliance and strengthen information security governance.
Symbiant Modules Supporting Whistl – Solution Reviews
★★★★★ Rated 5/5
Helping organisations replace spreadsheets, automate workflows, improve reporting, and strengthen governance through a connected risk management platform.
★★★★★ Rated 5/5
Provides a centralised repository for identifying, assessing, monitoring, and reporting risks across the organisation.
★★★★★ Rated 5/5
Helps organisations manage controls, policies, reviews, and compliance activities within a connected governance framework.
Affordable Risk Management Software Built Around Your Organisation
Whistl’s experience demonstrates that organisations do not need to choose between affordability and functionality.
Symbiant combines powerful Risk Management Software with extensive customisation capabilities, expert support, and flexible modular pricing.
Whether you need an out-of-the-box Risk Management platform or a bespoke solution tailored around your exact requirements, Symbiant provides enterprise-grade functionality without enterprise-level costs.
Whistl Expands Symbiant Across the Group
Whistl moved away from Excel and SharePoint-based risk management, implementing Symbiant to automate workflows, improve reporting, strengthen action management, and create a more scalable approach to governance and risk oversight.
