Client success story - Part 2
How Whistl Expanded Symbiant’s Agile GRC & Audit Software to Transform Risk, Audit, Health & Safety and ISO Management
Whistl began with Risk Management and, through Symbiant’s flexible and fully customisable platform, they built a system to support their exact needs. Today, with 400 active users, they benefit from a single connected solution that delivers standardisation, efficiency, and trusted insights, all at the most affordable cost on the market.
From only £100 per module/month for unlimited users*
Whistl x Symbiant - Part 2
Scaling Symbiant Across Whistl: The Next Chapter
This case study builds on our original Whistl success story. After first adopting Symbiant for Risk Management, Whistl has expanded their use of the platform across the business. Today, with 400 active users, they benefit from a wider suite of modules, including bespoke Health & Safety reporting, Audit Management, Document Management and Business Objectives to track ISO Management System objectives, showcasing how Symbiant’s flexibility, agility and customisation enable organisations to create a system that adapts to their unique requirements and grows with their evolving needs.
About Whistl
Whistl is the UK’s leading logistics company, offering a wide range of services including parcel delivery management, Doordrop media, fulfilment, international services, and contact centre solutions.
Known for its straightforward, customer-first approach, Whistl combines scale with personal service to help businesses across sectors manage delivery and customer operations more efficiently.
Whistl isn’t just the UK’s leading logistics company—they’re known for how they work with clients: clearly, personally, and with purpose.
Whistl’s mission:
“To grow by doing a great job, with can-do people working efficiently to deliver exceptional service to our customers.”
Industry:
LogisticsHeadquarters:
United Kingdom (UK)
Established:
2011
Build The System You Want
Whistl Created the System They Needed with Symbiant’s Customisable, Modular, Agile Software
Whistl’s journey demonstrates the power of Symbiant’s modular, highly flexible and fully customisable design. What began as a single Risk Management solution quickly expanded into bespoke Health & Safety reporting, Document Management, and customised Audit Management. With Symbiant’s flexibility and agility, Whistl could shape each module around their own processes and unique requirements, rather than adapting to rigid software. The ability to customise Audit Working Papers and Audit Action Tracker into their own “Audit Manager” and “Finding Tracker” highlights how Symbiant enables organisations to build a GRC and Audit system that truly works for them, scalable, adaptable, and future-proof.
“We initially took on Symbiant purely for Risk Management, and quickly expanded to use it for Health & Safety management with a completely bespoke module. That was highly successful so we did the same again with Document Management as we were coming to the end of contract with our previous supplier, and since implementing that in 2023 it has been a huge success. Around the same time we floated the idea of Audit management but the functionality wasn’t quite right for us at the time, but with some customisation and simplification we got it where we wanted it to be and have used both Working Papers and Issues (we call it Audit Manager and Finding Tracker) since January 2024. ”
— Ben Moulds, Risk, Assurance and Compliance Manager, Whistl
Scaling Symbiant Across the Whistl Group
From ISO Objectives to 400 Active Users: How Whistl Replaced Spreadsheets with Symbiant’s Flexible Platform
Whistl’s expansion into our Business Objectives Module highlights how organisations can simplify ISO certification tracking and eliminate reliance on error prone Excel spreadsheets and disconnected PowerPoint. By centralising objectives in Symbiant, Whistl created a clear, auditable record that supports compliance and drives efficiency. The fact that Symbiant is now used by 400 active users across the Whistl Group demonstrates how our flexible, modular platform scales across departments, giving each team the ability to work in ways that suit them best while still maintaining a single source of truth, in one connected system.
“Since then as part of our ISO certifications we have also started using Objectives to track our ISO Management System objectives as it has helped us get away from spreadsheets and powerpoint presentations. Symbiant is now used across the entire Whistl Group albeit in different ways for different users, but we have 400 active users across the system.”
— Ben Moulds, Risk, Assurance and Compliance Manager, Whistl
From One Module to a Bespoke GRC Platform
Whistl Created the System They Needed with Symbiant’s Fully Customisable, Modular, Agile Software
Whistl’s experience captures exactly what Symbiant is built to deliver, a single, connected system that replaces fragmented spreadsheets and manual processes with a platform that is intuitive, easy to use, data-driven, and enterprise-ready. The improvements in Health & Safety reporting and the transition to fully integrated Audit Management demonstrate how Symbiant not only streamlines day-to-day processes but also drives measurable outcomes: reduced incidents, cost savings, stronger engagement, and clearer insights for decision-makers at every level.
Q: How would you describe your experience of working with Symbiant over the long term, and what makes you continue to choose it as your solution?
“There are 2 areas. 1. Health & Safety incident logging and data reporting. We have seen improvements in standardisation, an increase in user engagement, and better metrics for data driven insights than we had ever previously had. This has supported our decrease in serious incidents and associated costs. 2. Audit Management has gone from Excel spreadsheets, word documents, and emails, to a fully integrated single location. All auditors and auditees can see and interact with their audits and findings with ease, and the reporting out of the back of the system is perfect at providing clear insights to different management levels.”
— Ben Moulds, Risk, Assurance and Compliance Manager, Whistl
Trusted Partnership and Ongoing Support
Why Whistl Values Symbiant’s Cost-Effective, Flexible and Supportive GRC & Audit Platform
Whistl’s feedback underlines what sets Symbiant’s highly trusted GRC and Audit Software apart: affordability, customisation and outstanding support. As their needs evolved, they were able to adapt the system’s look, feel and workflows with ease — proof of Symbiant’s flexible, fully customisable and agile modular architecture. Backed by a responsive, knowledgeable support team, Whistl continues to expand their use of Symbiant, confident that the platform can scale with them while delivering excellent value.
“We have had nothing but good experiences and we have a very strong relationship with the team at Symbiant. We continue to use Symbiant for a few reasons. 1. Cost – I don’t know of a GRC solution as broad as ours for a similar price. 2. Customisation – we are able to make changes to have the system look, feel, and run to our requirements with ease. 3. Support – the team at Symbiant Support are friendly, knowledgeable, understanding, and quick to respond.”
— Ben Moulds, Risk, Assurance and Compliance Manager, Whistl
Download the Full Whistl Case Study
Whistl’s Evolving GRC Journey
From Initial Success to Enterprise-Wide Expansion
Whistl began their journey with Symbiant by replacing their Excel-based risk registers. What started as a single-module solution quickly evolved into a bespoke, scalable GRC and Audit platform, tailored precisely to their operational needs.
As confidence in the system grew, so did their adoption of Symbiant’s modular, customisable tools. Whistl recognised that spreadsheets, while familiar, had become inefficient, error-prone, and unable to keep pace with growing compliance demands. By moving to a centralised, flexible platform, they reduced time spent on repetitive manual tasks and created a system that could scale and adapt as their business evolved.
Award winning grc & Audit management software
25 Years. Thousands of Users. One Trusted Platform.
With over two decades of continuous innovation in Governance, Risk, Compliance (GRC), and Audit Management, Symbiant has become a trusted partner to businesses, charities, and government bodies worldwide. Built on more than 23 years of client-driven development, our award-winning, fully customisable platform is designed to simplify complexity, strengthen compliance, and enable smarter decision-making. By combining powerful functionality with a modular, low-cost model, Symbiant delivers enterprise-grade capability without the overheads, making robust risk management accessible and agile for every organisation.
Risk Management Software
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
AI-Powered Assistant
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
Audit Management Software
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
Hover to Explore our Solutions.
Symbiant
All-in-One GRC & Audit
Management Powerhouse
Symbiant’s flexible, modular platform streamlines governance, risk, compliance, and audit—so you can reduce complexity, adapt fast, and stay focused on achieving your objectives.
Our Solution at a Glance:
Risk Management Software
The Symbiant Risk Management Software module enables organisations to identify, understand, and manage risks with ease and efficiency. It provides a streamlined approach to monitoring, assessing, and mitigating risks, ensuring informed decisions and compliance.
AI-Powered Assistant
Symbiant AI connects data across your organisation, delivering actionable insights and seamless workflows. From logical, data-driven risk scoring to uncovering root causes and predicting the domino effect of control failures, Symbiant AI empowers smarter, faster decisions. Eliminate duplicate risks in seconds, refine controls, identify emerging risks, and so much more—all tailored to your business.
Audit Management Software
The Symbiant Audit Management Software module streamlines audit planning, action tracking, and time management. It automatically pulls relevant data, allows easy report customisation, and generates professional audit reports.
unbeatable pricing