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Client success story

Stafford Railway Building Society (SRBS) Streamlines Risk Management with Symbiant

SRBS replaced spreadsheets with Symbiant’s automated risk management software—improving efficiency, visibility, and control while saving money.

Stafford Railway Building Society (SRBS) logo – trusted financial services provider using Symbiant risk management software(1)
Symbiant provides agile, affordable GRC and audit software featuring an optional, GDPR-compliant AI assistant designed to enhance risk assessment and control monitoring. The modular platform offers customisable solutions for risk, audit, and compliance management with integrated, secure AI capabilities.

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Highlights

What Symbiant Delivered for
Stafford Railway Building Society

Real results through automation, custom reports, and centralised risk control.

Automated risk reviews and notifications

Symbiant replaced manual follow-ups with automatic email alerts—saving time and ensuring timely risk updates.

Bespoke reporting for management

A custom-built waterfall report shows monthly changes in risk scores, enabling quick and informed decision-making.

Centralised risk and incident tracking

SRBS now monitors risks, incidents, and actions in one platform—eliminating spreadsheets and improving overall visibility.

About Stafford Railway Building Society

Stafford Railway Building Society (SRBS) logo – trusted financial services provider using Symbiant risk management software(1)

Stafford Railway Building Society is a long-standing, member-owned financial institution based in Stafford, UK. Established in 1877, SRBS is committed to helping individuals achieve financial security through savings and home ownership.

Rooted in mutual values, SRBS offers straightforward mortgages and savings accounts, underpinned by ethical service and prudent financial management. The Society blends traditional customer service with modern, technology-led practices—ensuring members benefit from both personal connection and operational efficiency.

Focused on community impact and long-term sustainability, SRBS continues to evolve its digital capabilities while staying true to its founding principles.

Industry:
Building Society / Financial Services
Headquarters:
Stafford, UK
Established:
1877
Symbiant helps Stafford Railway Building Society replace spreadsheets with a streamlined risk management system

The Challenge

Before implementing Symbiant, Stafford Railway Building Society (SRBS) was managing risks, incidents, and actions using manual spreadsheets—a process that was time-consuming, difficult to track, and prone to error.

This fragmented system made it hard to maintain oversight and delayed critical updates. With an increasing need for efficient governance and up-to-date reporting for management meetings, SRBS recognised the need for a more robust, collaborative, and automated solution.

“Before we moved to Symbiant, we were spreadsheet-based, which was a very manual and time-consuming process; it meant it was difficult to monitor.”
— Megan Macpherson, Risk Analyst, SRBS

Stafford Railway Building Society streamlines governance and compliance with Symbiant
Stafford Railway Building Society uses Symbiant to enhance compliance and governance

The Solution: SRBS's Transition to a Centralised Risk Management Platform

To overcome the limitations of spreadsheets, Stafford Railway Building Society (SRBS) implemented Symbiant.One—a modular, easy-to-use risk management solution designed to streamline governance and improve oversight.

Working with Symbiant, SRBS deployed a combination of pre-built tools and custom features to support internal workflows, including:

  • Risk Register to monitor and manage risk entries across the organisation
  • Control Tracking to assess mitigation effectiveness and assign ownership
  • Incident and Action Monitoring to log and follow up on key operational events
  • Automated Email Alerts that notify risk owners when reviews are due
  • Customised Management Reporting, including a bespoke Waterfall Report showing risk score changes month by month

 

This tailored setup gave SRBS greater visibility, reduced admin time, and ensured senior stakeholders received up-to-date, structured reports ahead of management meetings, all with minimal manual input.

“We also had a bespoke report made to show the changes in risk scores month by month called a ‘waterfall report’… It makes it very clear to see any changes over the last six months.”
— Megan Macpherson, Risk Analyst, SRBS

Results & Business Impact

Since adopting Symbiant, Stafford Railway Building Society (SRBS) has significantly improved how risks and controls are managed across the organisation—bringing structure, automation, and visibility to every level.

Streamlined risk reviews and notifications
Automated email reminders now prompt risk owners when actions or reviews are due—saving time and preventing important tasks from slipping through the cracks.

Faster, more effective board reporting
With custom reports—including a bespoke waterfall report—SRBS can instantly generate management-ready insights, showing risk score trends and changes at a glance.

Centralised risk and incident tracking
Risks, controls, incidents, and actions are now all managed within one platform, replacing spreadsheets and reducing manual workload across departments.

“We also had a bespoke report made to show the changes in risk scores month by month called a ‘waterfall report’… It makes it very clear to see any changes over the last six months.”

— Megan Macpherson, Risk Analyst, SRBS

Laptop displaying Symbiant Risk Register module used by Marsh Finance – customisable GRC software for risk identification, assessment, and compliance management

Download the Full Stafford Railway Building Society (SRBS) Case Study

See how a traditional building society embraced automation and custom reporting to transform its GRC processes.
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New Symbiant User Spotlight: Transitioning from Legacy GRC Tools

Lisa Rankin, Compliance Manager at The Stafford Building Society, recently shared her experience as a first-time user of Symbiant. Having managed complex risk frameworks using multiple market-leading, legacy GRC platforms, Lisa offers a unique perspective on why Symbiant represents a superior shift away from the industry’s traditional, high-cost giants.

Her hands-on experience proves that Symbiant matches the heavyweight functionality of established solutions while completely outclassing them in user experience, speed of onboarding, and cost-to-value efficiency.

Discover how Symbiant’s integrated GRC software helps UK pension providers manage FCA and Pensions Regulator compliance with automated risk tracking.

” As a first-time user of Symbiant, I’ve been really impressed with how intuitive and easy the system is to navigate. The structure of the modules and overall user experience felt very clear and accessible, even without prior hands-on use, which is a strong advantage from an onboarding perspective.  Based on my previous experience with other market-leading platforms, I would say Symbiant compares very favourably. It offers the functionality you would expect from established solutions, but in a way that feels more streamlined and user-friendly. The balance between capability and ease of use is particularly notable.  From what I’ve seen so far, the platform appears to offer strong value for money, especially when compared with more complex and higher-cost solutions. It demonstrates that a well-designed, intuitive system can deliver both effectiveness and efficiency without unnecessary complexity.  I’m genuinely excited to see how the platform continues to develop. It’s clear how the intuitive design and accessible structure would support me in my role by simplifying oversight, enhancing usability, and improving efficiency in managing risk and compliance.” 

– Lisa Rankin 
 Compliance Manager 
 The Stafford Building Society

"Our experience with Symbiant for Risk was so good that we asked them to build a bespoke health and safety incident reporting platform [...] designed to our exact specifications with advanced reporting capabilities at a competitive price. Symbiant delivers value for money, ease of use, and top-tier information security. I’d recommend them to anyone."
"Symbiant has revolutionised how we manage risk, offering endless customisation, real-time visibility, and eliminating the need for spreadsheets. Helpful reminders ensure no action is missed. [...] The Symbiant Team provided excellent support, tailoring the system to our needs. Highly recommend for a powerful, flexible, and cost-effective solution!"
Evolution Money client using Symbiant’s agile, affordable Governance, Risk, Compliance (GRC) and Audit Management Software with integrated, optional AI Assistant.
"Whilst Symbiant offers its own Risk Register module, we customised it to meet our exact needs. [...] Now, we can capture, rate, and review risks and controls in our preferred style, with reports providing clear overviews of company or departmental risks. The design process with Symbiant was seamless and fluid."
Marsh improves risk visibility and audit efficiency with Symbiant’s modular Governance, Risk, Compliance (GRC) and Audit Management Software.
"A welcome change from spreadsheets – Symbiant centralises our risk registers, assessments, and controls library with the ability to link risks and incidents. [...] The tracker and email notifications help risk owners self-manage, while custom reports and dashboards simplify gathering MI. A truly useful software."
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"We considered several risk management tools and chose Symbiant for its flexibility and scope. [...] While risk management was our primary need, audit tracking has been a valuable addition. The monthly contracts and competitive pricing are a bonus. Excellent support from Symbiant—very happy so far!"
Carter Jonas uses Symbiant’s GRC platform to streamline risk management and compliance oversight.
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''Having implemented Symbiant into our global business a year ago it has provided the complete solution we required to manage our risk and internal audit functions. It’s a powerful tool, very user friendly and supported by a great team. It’s a product I would certainly recommend!''
Innovation Group relies on Symbiant’s risk and compliance software to stay aligned and agile.
''We have been using Symbiants’ risk software for 10 years now and have been impressed with the high level of service and the outstanding features of the software. You would struggle to find better so don’t be put off by their incredibly low pricing.''
Nature’s Way uses Symbiant’s Governance, Risk, Compliance (GRC) and Audit Software to improve risk oversight and support regulatory compliance.
''Unbelievably inexpensive…''
Gartner comment on Symbiant's platform. Symbiant is an affordable, agile Governance, Risk, Compliance (GRC) and Audit Management software with an optional AI Assistant
''We are very impressed with Symbiant. Its simplicity and ease of use aligned with its flexibility and extensive reporting capabilities make it a very useful tool.''
ICAEW Chartered Accountants trust Symbiant for smart, audit-ready governance and risk software.
''I selected Symbiant over multiple industry solutions as it offered a very fast implementation in a most cost effective way. I understood the software in no time by seeing the helpful videos available on the site, started with the small pack and later upgraded it. I feel EXTREMELY satisfied as the product keeps updating itself and bring new changes as per new requirements from customers.''
GWC client using Symbiant’s modular, affordable Governance, Risk, Compliance (GRC) and Audit Management Software with optional AI Assistant.

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With over 25 years of innovation in Governance, Risk, and Compliance (GRC) and Audit Management, Symbiant is trusted by organisations across every sector. Our clients love how our powerful, affordable, award-winning and fully customisable risk software helps them stay compliant, make smarter decisions, and reduce complexity, without the costly overheads.

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