Introduction Symbiant ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you use our services.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, etc.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. AI Chatbot and Personal Data
Our website uses an AI-assisted chatbot to help visitors find information about Symbiant’s software, products and services. The chatbot generates automated responses using artificial intelligence.
Information We Collect
When you use our AI chatbot, we collect and process the following personal information:
Your name and email address, provided before starting a conversation.
Messages and information shared during your chatbot interactions.
Providing your name and email address is required to start a conversation with the chatbot. If you prefer not to provide this information, you can contact the Symbiant team through our website.
How We Use Your Information
We use this information to respond to enquiries, provide relevant information about our products and services, and facilitate communication with visitors.
Legal Basis for Processing
We process chatbot data where necessary for our legitimate interests in responding to business enquiries and providing assistance to website visitors.
Data Retention
Chatbot conversation logs are retained for 30 days, after which they are deleted in accordance with our data retention procedures. Names, email addresses or other information retained separately may be subject to different retention periods, as explained elsewhere in this Privacy Notice.
Data Protection and Your Rights
We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018. Your data protection rights are outlined in Section 7 of this Privacy Notice.
For further information about how we process your personal data, please contact us using the details provided in Section 8.
AI-Generated Information and Accuracy
We take reasonable steps to ensure our AI chatbot provides accurate, relevant and up-to-date information about Symbiant’s products and services. However, as with any AI-assisted technology, responses may occasionally be incomplete, inaccurate or outdated.
Information provided by the chatbot is intended for general guidance only and should not be considered official technical, contractual, legal or professional advice. Important details, including product capabilities, integrations, pricing and contractual terms, should be verified directly with the Symbiant team before making business, technical or purchasing decisions.
Visitors are advised not to share passwords, sensitive personal data, financial information or confidential business information through the chatbot.
Our AI chatbot is designed to assist visitors but does not replace direct communication with our team. If you require clarification, personalised assistance or confirmation of any information provided, please contact us.
3. How We Use Your Information
We use your personal data to:
- Provide and manage your access to our services.
- Personalise and tailor your experience on our website.
- Communicate with you, including responding to your enquiries.
- Send you marketing communications, where you have opted in to receive them.
- Improve our services and website through analysis and research.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legal Obligation: Where we need to comply with a legal obligation.
- Legitimate Interests: Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
5. Data Sharing
We may share your personal data with:
- Service Providers: Third parties who provide services on our behalf.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal Requirements: Where we are required to disclose your data by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Rights
You have the right to:
- Access your personal data.
- Request correction of your personal data.
- Request the erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time when we rely on consent to process your personal data.
9. Contact Us
If you have any questions about this Privacy Notice or our data protection practices, please contact us