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Customer Success Stories

How Irwell Insurance Company Limited Enhanced Risk and Compliance Management with Symbiant GRC Software

Discover how Irwell Insurance Company Limited selected Symbiant’s modular GRC platform to strengthen risk and compliance management through a practical, cost-effective, and intuitive solution.

From only £100 per module/month for unlimited users*

Discover how Manchester-based Irwell Insurance Company Limited enhanced their UK financial services compliance using Symbiant’s modular GRC software

Take control of your compliance and risk processes

Move beyond spreadsheets and disconnected systems with a flexible platform that centralises your data, tracks actions, and gives you clear visibility across your organisation.

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Client Overview:

Irwell Insurance Company Limited is a UK-based specialist insurance provider with expertise in legal expenses and liability insurance products. Headquartered in Manchester, North West England, the organisation operates within the highly regulated UK financial services and insurance sector, where effective governance, risk management, and compliance oversight are essential.

Industry Type:
Specialist Commercial Insurance Underwriting | Legal Expenses Insurance | General Liability Insurance

Secondary Industry Categories:
UK Financial Services | Insurance Services | Risk & Compliance

Headquarters:
Manchester, North West England, United Kingdom

As organisations operating within the insurance sector continue to face increasing regulatory requirements, evolving risks, and growing oversight expectations, managing risk and compliance efficiently becomes increasingly important.

After exploring multiple software providers within the market, Irwell Insurance Company Limited sought a solution that could provide practical functionality, flexibility, ease of use, and long-term value without introducing unnecessary complexity or cost.

Following a demonstration of Symbiant’s highly trusted, award-winning and agile GRC, Risk Management and Audit software, the team quickly recognised the platform’s potential to support their requirements.

The Challenge

Before selecting Symbiant’s fully customisable, flexible and easy to use platform, Irwell Insurance Company Limited evaluated several software providers in the market.

Like many organisations reviewing Governance, Risk and Compliance solutions, the team needed a platform that could:

  • Support both risk and compliance management in one connected environment
  • Provide practical functionality that could be implemented quickly
  • Avoid unnecessary complexity
  • Deliver strong value for money
  • Offer flexibility as requirements evolve over time

Selecting the right platform meant finding a balance between capability, usability, support, and cost-effectiveness.

 

After looking at other software providers in the market we got the opportunity to look at Symbiant, we are pleased we took the first step and booked the demonstration. Andrew was very clear about the product and the modules and how practical the software is and what it could do for us,  and as it is modular it is very good value for money compared with other solutions on the market.

Symbiant Modules Supporting Irwell Insurance Company Limited

Risk Modules

Risk Register Module
★★★★★ Rated 5/5
Centralised risk management designed to provide greater visibility, improve risk oversight, and help teams identify, assess, and monitor organisational risks in one connected location.

Controls and Policies Module
★★★★★ Rated 5/5
Supports the management of controls and policies through a structured framework, helping organisations strengthen governance, improve accountability, and monitor control effectiveness.

Incident Reporter Module
★★★★★ Rated 5/5
Provides a streamlined process for logging and managing incidents while helping identify trends, link related risks and controls, and improve organisational visibility.

Compliance Modules

Compliance Monitoring Module
★★★★★ Rated 5/5
Enables organisations to track compliance activities, monitor actions, assign ownership, and maintain greater visibility across regulatory and internal obligations.

Solution Ratings

Risk Management Solution
★★★★★ Rated 5/5
Helping organisations strengthen risk visibility, improve oversight, and create a more connected approach to risk management.

Compliance Management Solution
★★★★★ Rated 5/5
Supporting more efficient compliance management through streamlined processes, accountability, and improved reporting.

 

The product and the modules and how practical the software is and what it could do for us,  and as it is modular it is very good value for money compared with other solutions on the market.

A User Experience Supported by Expertise and Ongoing Partnership

Choosing a GRC platform goes beyond features and functionality. Long-term success also depends on implementation experience, responsiveness, and having a team that understands your needs as requirements evolve.

For Irwell Insurance Company Limited, the experience extended beyond the software itself. The organisation highlighted the responsiveness, dedication, and ongoing support provided by the Symbiant team as an important part of their journey.

 

 

The support when you have any questions, or a problem is second to none with the support team really going that extra mile.

Strong support and practical guidance can make a significant difference when implementing and managing risk and compliance processes. Irwell also highlighted the overall experience of working with Symbiant:

 

An excellent software and a great organisation to deal with.

Since 1999, Symbiant has been delivering agile, flexible, and affordable GRC and Audit Management solutions—trusted by organisations of all sizes to simplify compliance, reduce risk, and improve operational efficiency.

Ready to Build a GRC Solution Around Your Organisation?

Every organisation has unique requirements, which is why Symbiant is designed to be flexible, scalable, and cost-effective. Our modular approach allows you to select only the functionality you need, helping you build a solution that fits your requirements and your budget, without paying for unnecessary complexity.

As your needs evolve, your system can evolve with you. Whether expanding existing functionality, adapting workflows, or creating a bespoke module designed around your exact processes, our team can work alongside you to develop a solution tailored specifically to your organisation.

From risk, compliance, and audit management to completely customised requirements, Symbiant helps you create a connected platform built around the way your business actually works.

Speak to Our Experts
Stafford Railway Building Society uses Symbiant to enhance compliance and governance

Frequently Asked Questions

Symbiant provides a connected environment for managing risks, controls, incidents, compliance activities, and actions in one place, helping organisations improve visibility and oversight.

A modular approach allows organisations to select only the functionality they need while retaining flexibility to expand as requirements evolve.

Yes. Symbiant’s flexible architecture allows organisations to adapt workflows, customise functionality, and create bespoke modules designed around specific processes and requirements.

By connecting risks, controls, incidents, actions, and reporting activities in one platform, organisations can gain clearer oversight and reduce fragmented processes.

Pricing Disclaimer

* Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are required.