Customer Success Stories
How Simply Business Replaced Spreadsheets and Centralised Risk Management with Symbiant's Risk Management Software
Discover how Simply Business replaced spreadsheet-based risk management with Symbiant’s connected Risk Management Software, improving visibility, strengthening ownership, and simplifying reporting across the organisation.
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Client Overview:
Simply Business is a leading UK-based digital insurance broker specialising in tailored small-to-medium enterprise (SME), landlord, and self-employed coverage. Headquartered in London with a primary operations hub in Northampton, the organisation operates within the highly regulated UK financial services and insurance distribution sector. Navigating complex regulatory landscapes requires robust risk management UK strategies. By digitising commercial insurance across a panel of up to 22 major underwriters, ensuring strong internal corporate governance, risk assessment, and FCA compliance oversight is essential to protect their massive UK customer base.
Primary Industry Type:
Digital Insurance Brokerage | Small Business (SME) Insurance Distribution
Core Insurance Coverages Offered:
General Liability Insurance (Public Liability) | Employers’ Liability | Professional Indemnity | Legal Expenses & Property Protection
Headquarters: London (Registered Office) & Northampton (Contact & Operations Centre), United Kingdom
Simply Business Chooses Symbiant Risk Management Software
As organisations grow, spreadsheets and disconnected systems can quickly become barriers rather than solutions. Information becomes scattered across multiple files, risk activities become harder to track, and reporting often turns into a manual, time-consuming process. Without a connected view, maintaining oversight across risks, controls, incidents, and actions can become increasingly challenging.
Simply Business needed a more effective approach that could bring risk activities together into one central environment while improving visibility and reducing administrative effort.
By implementing Symbiant’s Risk Management Software, the organisation replaced fragmented processes with a connected platform designed to centralise risk information, simplify reporting, and provide greater clarity across day-to-day risk management activities.
The Challenge
Before implementing Symbiant, Simply Business required a more structured approach to managing risk information across the organisation.
The organisation needed to:
- Replace spreadsheet-based risk management
- Centralise risk registers and controls
- Improve visibility across risks and incidents
- Enable self-service risk ownership
- Simplify reporting and management information gathering
- Improve efficiency through automation and notifications
As organisations continue to scale, disconnected systems can create challenges around visibility, ownership, and reporting consistency.
Why Simply Business Chose Symbiant
For Simply Business, one of the biggest benefits was moving away from spreadsheet-driven processes and creating a connected environment where risks, assessments, controls, and incidents could work together.
”A welcome change from spreadsheets – Symbiant holds all of our risk registers, assessments and controls library together in one place with the ability to link risks and incidents.”
The organisation also highlighted how automated notifications and self-service capabilities helped improve ownership and simplify day-to-day risk management activities.
“The tracker and email notification is really useful to help risk owners monitor and manage their risks by self serving. Creating our own custom reports and dashboards eases the process of gathering important MI. A really useful software.”
Rather than spending time manually gathering updates and managing multiple sources of information, Simply Business gained greater visibility through connected reporting and custom dashboards.
Symbiant Modules Supporting Simply Business
Solution Reviews
Risk Management Solution
★★★★★ Rated 5/5
Helping organisations centralise risks, improve visibility, strengthen ownership, and simplify risk oversight.
Risk Modules
★★★★★ Rated 5/5
Supports structured risk identification, assessment, and monitoring activities within one connected environment.
★★★★★ Rated 5/5
Provides collaborative risk identification and treatment planning capabilities.
★★★★★ Rated 5/5
Supports governance and control management activities while helping improve accountability.
★★★★★ Rated 5/5
Provides a central repository for incident reporting and management.
★★★★★ Rated 5/5
Supports structured risk assessments and evidence gathering.
Key Outcomes
Following implementation, Simply Business achieved:
- Reduced spreadsheet dependency
- Centralised risk information
- Greater visibility across risks and incidents
- Improved ownership and accountability
- Simplified reporting processes
- Self-service risk management capabilities
- More efficient management information gathering
Ready to Replace Spreadsheets and Create Connected Risk Management?
till relying on spreadsheets and fragmented systems to manage risk activities?
Symbiant helps organisations create a single source of truth by connecting risks, controls, incidents, assessments, and reporting activities into one flexible platform designed around the way your teams actually work.
Whether you require an out-of-the-box solution or bespoke functionality tailored to your exact requirements, our team can help create a connected platform that fits your organisation and budget.
Pricing Disclaimer
* Modules are charged at a standard monthly fee, not on a per-user basis. All users can access each module at any required level. Please note that costs exclude VAT, AI features, and additional modules you may wish to use. User seats are required.